BUSINESS PROCESS ANALYSIS & MODELING
“Designing and Improving Processes to Maximize Efficiency, Clarity, and Business Value”
Course Schedule
| Date | Venue | Fees (Face-to-Face) |
|---|---|---|
| 02 – 06 Nov 2026 | Dubai, UAE | USD 3495 per delegate |
Course Introduction
In today’s fast-paced, customer-centric business environment, organizations must continuously analyze and optimize their internal processes to remain competitive and agile. Business Process Analysis & Modeling (BPAM) equips professionals with the tools and methods needed to map, assess, and redesign processes for operational excellence and digital transformation.
This intensive 5-day course provides participants with practical knowledge and techniques to understand current business processes, identify inefficiencies, model workflows, and drive sustainable improvements. Using industry-standard notations and real-world case studies, the course empowers professionals to bridge the gap between business needs and IT solutions.
Course Objectives
By the end of this course, participants will be able to:
• Understand the principles of process analysis and business modeling
• Apply tools like process maps, swimlanes, and BPMN to visualize workflows
• Identify performance gaps, redundancies, and automation opportunities
• Redesign business processes aligned with strategic goals
• Support process documentation, optimization, and system integration
Key Benefits of Attending
• Build skills to identify and solve operational inefficiencies
• Improve transparency, accountability, and compliance in workflows
• Support process-driven transformation and digital initiatives
• Enhance cross-functional collaboration and process ownership
• Translate business requirements into structured process models
Intended Audience
This program is designed for:
• Business Analysts and Process Improvement Specialists
• Operations and Quality Managers
• Systems Analysts and Functional Consultants
• Project Managers and Change Leaders
• Anyone involved in process documentation, redesign, or optimization
Individual Benefits
Key competencies that will be developed include:
• Process mapping and performance analysis
• Business Process Model and Notation (BPMN) techniques
• Process documentation, stakeholder analysis, and redesign
• Gap analysis and continuous improvement strategies
• Alignment of process goals with KPIs and business strategy
Organization Benefits
Upon completing the training course, participants will demonstrate:
• Improved process efficiency and service delivery
• Consistent documentation and modeling standards across departments
• Support for automation, ERP, and system implementation initiatives
• Enhanced governance and process transparency
• Stronger change readiness and performance monitoring
Instructional Methdology
The course follows a blended learning approach combining theory with practice:
• Strategy Briefings – Business process management frameworks and methods
• Case Studies – Process improvement and automation case examples
• Workshops – End-to-end process mapping, stakeholder walkthroughs
• Peer Exchange – Sharing challenges and best practices across industries
• Tools – Templates for process maps, stakeholder matrices, and KPIs
Course Outline
DETAILED 5-DAY COURSE OUTLINE
Training Hours: 07:30 AM – 03:30 PM
Daily Format: 3–4 Learning Modules | Coffee breaks: 09:30 & 11:15 | Lunch Buffet: 01:00 – 02:00
Day 1: Introduction to Business Process Thinking
- Module 1: What is a Business Process? (07:30 – 09:30)
• Process vs. procedure vs. function; value streams and handoffs - Module 2: Business Process Management Frameworks (09:45 – 11:15)
• BPM lifecycle, maturity models, and strategic alignment - Module 3: Workshop – Process Identification (11:30 – 01:00)
• Scoping and selecting processes for analysis - Module 4: Types and Levels of Process Models (02:00 – 03:30)
• Value chains, SIPOC, level 0 to level 3 detail
Day 2: Mapping and Visualizing Current-State Processes
- Module 5: Introduction to Process Mapping Techniques (07:30 – 09:30)
• Flowcharts, swimlanes, and cross-functional diagrams - Module 6: BPMN (Business Process Model and Notation) Basics (09:45 – 11:15)
• Core elements: events, activities, gateways, and artifacts - Module 7: Workshop – Drawing As-Is Process Models (11:30 – 01:00)
• Using standard notation to depict real processes - Module 8: Identifying Bottlenecks and Waste (02:00 – 03:30)
• Lean principles and value-added vs. non-value-added activities
Day 3: Analyzing and Measuring Process Performance
- Module 9: KPIs and Metrics for Processes (07:30 – 09:30)
• Cycle time, throughput, quality, and efficiency indicators - Module 10: Root Cause Analysis and Gap Identification (09:45 – 11:15)
• Fishbone diagrams, 5 Whys, and performance variance - Module 11: Workshop – KPI Definition and Baseline Analysis (11:30 – 01:00)
• Selecting indicators for tracking process success - Module 12: Process Benchmarking and Maturity Models (02:00 – 03:30)
• Assessing performance relative to best-in-class
Day 4: Process Redesign and Future-State Modeling
- Module 13: Redesign Principles and Optimization Techniques (07:30 – 09:30)
• Simplification, standardization, automation, and digital enablement - Module 14: Creating To-Be Models with BPMN (09:45 – 11:15)
• Future-state process design and stakeholder validation - Module 15: Workshop – To-Be Modeling Simulation (11:30 – 01:00)
• Scenario-based redesign exercise - Module 16: Aligning Redesign with Technology and Strategy (02:00 – 03:30)
• Process improvement within digital transformation initiatives
Day 5: Implementation and Change Management
- Module 17: Documenting and Communicating Process Models (07:30 – 09:30)
• Process documentation standards and stakeholder communication - Module 18: Change Management and Process Ownership (09:45 – 11:15)
• Managing resistance, enabling adoption, and continuous monitoring - Module 19: Final Case Study – End-to-End Process Improvement (11:30 – 01:00)
• Group presentation of analyzed and redesigned process - Module 20: Action Planning and Certification (02:00 – 03:30)
• Individual roadmaps and course wrap-up
Certification
Participants will receive a Certificate of Completion in Business Process Analysis & Modeling, validating their ability to document, assess, and redesign processes using best-in-class tools and industry standards.