TOTAL QUALITY MANAGEMENT (TQM)
“Creating a Culture of Excellence through Process Improvement, Employee Involvement, and Continuous Innovation”
Course Schedule
| Date | Venue | Fees (Face-to-Face) |
|---|---|---|
| 09 – 13 Mar 2026 | Dubai, UAE | USD 3495 per delegate |
| 25 – 29 Oct 2026 | Riyadh – KSA | USD 3495 per delegate |
Course Introduction
Total Quality Management (TQM) is a holistic approach to long-term success through customer satisfaction, continuous improvement, and the active involvement of all employees. In a highly competitive global market, TQM equips organizations with the mindset, systems, and tools needed to enhance quality, reduce waste, and align all operations toward excellence.
This 5-day course is designed for professionals seeking a complete understanding of TQM principles and how to implement them effectively across departments. Combining practical tools with real-world examples, the program helps participants lead quality initiatives that deliver measurable business value.
Course Objectives
By the end of this course, participants will be able to:
- Understand the principles and pillars of Total Quality Management
- Apply tools such as PDCA, Kaizen, and root cause analysis for process improvement
- Integrate quality into every business function, from operations to customer service
- Foster a quality culture based on leadership, teamwork, and continuous learning
- Use metrics and feedback systems to drive accountability and performance
- Lead change initiatives that align with TQM values and ISO standards
Key Benefits of Attending
- Learn how to lead and support company-wide quality improvement
- Reduce waste and rework by optimizing processes
- Build a customer-focused and employee-driven organization
- Gain hands-on practice with TQM tools and systems
- Prepare for quality audits and certifications
Intended Audience
This program is designed for:
- Quality assurance and quality control professionals
- Operational managers and department heads
- Process improvement and Lean Six Sigma teams
- HR, training, and organizational development staff
- Anyone responsible for quality and performance management
Individual Benefits
Key competencies that will be developed include:
- Quality strategy development
- Cross-functional process improvement
- Root cause analysis and problem-solving
- Team facilitation and employee engagement
- Customer-driven performance measurement
Organization Benefits
Upon completing the training course, participants will demonstrate:
- Reduce costs associated with errors and inefficiency
- Improve customer satisfaction and loyalty
- Enhance operational agility and workforce morale
- Build readiness for quality certifications (ISO 9001, EFQM)
- Strengthen leadership alignment and quality ownership
Instructional Methdology
- Instructor-led briefings on TQM principles and models
- Group discussions and real-world case studies
- Workshops on process mapping and quality tools
- Interactive simulations and improvement labs
- Templates for quality audits, KPIs, and improvement plans
Course Outline
Detailed 5-Day Course Outline
Training Hours: 7:30 AM – 3:30 PM
Daily Format: 2–3 Learning Modules | Coffee breaks: 09:30 & 11:15 | Lunch Buffet: 01:00 – 02:00
Day 1 – Foundations of Total Quality Management
- Module 1: What is TQM? Principles and Evolution (07:30 – 09:30)
- History and philosophy of quality
- Core principles: customer focus, continuous improvement, total involvement
- TQM vs. traditional quality control
- Module 2: TQM Models and Global Standards (09:45 – 11:15)
- Deming, Juran, Crosby, and ISO 9001
- European Foundation for Quality Management (EFQM) model
- Integration with business excellence frameworks
- Module 3: Building a Quality-Driven Organization (11:30 – 01:00)
- Roles of leadership, middle managers, and staff
- Aligning mission, values, and quality goals
- Shaping culture through participation
- Module 4: Workshop – TQM Self-Assessment (02:00 – 03:30)
- Gap analysis against global quality frameworks
Day 2 – Process Management and Continuous Improvement
- Module 5: Mapping and Measuring Business Processes (07:30 – 09:30)
- SIPOC, flowcharts, and process value analysis
- Identifying bottlenecks and performance leaks
- KPIs and benchmarking
- Module 6: PDCA Cycle and Kaizen (09:45 – 11:15)
- The Plan-Do-Check-Act cycle in practice
- Kaizen principles for small-step continuous improvement
- Organizing Kaizen events and quality circles
- Module 7: Quality Metrics and Performance Dashboards (11:30 – 01:00)
- Selecting effective measures of quality
- Balanced scorecard approach
- Visual dashboards and reporting tools
- Module 8: Simulation – Process Mapping and KPI Design (02:00 – 03:30)
- Teams develop KPIs for a real-world process
Day 3 – Problem Solving and Root Cause Analysis
- Module 9: Problem Solving Methodologies (07:30 – 09:30)
- 8D, A3, and structured problem solving
- Choosing the right approach for the issue
- Module 10: Root Cause Tools and Techniques (09:45 – 11:15)
- 5 Whys, fishbone diagrams, Pareto charts
- Data analysis for identifying key drivers
- Error-proofing (Poka-Yoke)
- Module 11: Preventive and Corrective Actions (11:30 – 01:00)
- Documenting, implementing, and verifying actions
- Learning from non-conformance and near misses
- Case examples from manufacturing and services
- Module 12: Workshop – Solving a Quality Problem (02:00 – 03:30)
- Teams apply RCA tools to a realistic case
Day 4 – Customer-Centered Quality and Engagement
- Module 13: Voice of the Customer (VOC) (07:30 – 09:30)
- Capturing internal and external customer needs
- Satisfaction surveys, focus groups, complaint handling
- Translating VOC into performance standards
- Module 14: Employee Engagement in Quality (09:45 – 11:15)
- Motivation and participation strategies
- Suggestion schemes and improvement ownership
- Quality as everyone’s job
- Module 15: Training, Coaching, and Recognition (11:30 – 01:00)
- TQM training planning and delivery
- Coaching line managers and change agents
- Celebrating success and embedding learning
- Module 16: Group Activity – Quality Culture Alignment Plan (02:00 – 03:30)
- Develop engagement strategies to promote quality mindset
Day 5 – Quality Integration, Auditing & Sustainability
- Module 17: TQM and Organizational Strategy (07:30 – 09:30)
- Linking quality to mission, vision, and strategy
- Role of leadership and communication
- Business process reengineering (BPR)
- Module 18: Internal Quality Auditing and Review (09:45 – 11:15)
- Planning and conducting internal audits
- ISO 9001: audit requirements and structure
- Managing audit findings and improvements
- Module 19: Sustaining Excellence and Innovation (11:30 – 01:00)
- Beyond compliance: learning organizations
- Integrating innovation and agility
- The future of quality management
- Module 20: Final Project – TQM Strategy Simulation (02:00 – 03:30)
- Teams present a full TQM strategy for implementation
- Instructor feedback and group reflections
Certification
Participants will receive a Certificate of Completion in Total Quality Management (TQM), recognizing their ability to lead and implement organization-wide quality initiatives.