SUPPLIER RELATIONSHIP MANAGEMENT (SRM)
“Maximizing Supplier Value and Performance Through Strategic Relationship Management”
Course Schedule
| Date | Venue | Fees (Face-to-Face) |
|---|---|---|
| 22 – 26 Mar 2026 | Online | USD 1500 per delegate |
| 20 – 24 Apr 2026 | Dubai, UAE | USD 3495 per delegate |
| 06 – 10 Sep 2026 | Manama, Bahrain | USD 3495 per delegate |
| 04 – 08 Oct 2026 | Kuwait | USD 3495 per delegate |
Course Introduction
Supplier Relationship Management (SRM) has evolved into a strategic function that extends beyond procurement and cost savings. It focuses on building collaborative partnerships with suppliers to unlock innovation, improve quality, manage risks, and drive long-term value. Effective SRM enables organizations to enhance resilience, agility, and competitive advantage across the supply chain.
This intensive five-day course provides a comprehensive framework for developing, managing, and improving supplier relationships. Participants will learn how to segment suppliers, implement performance metrics, build trust-based collaboration, and apply tools to manage supplier risks and disputes. Practical case studies and simulations will reinforce best practices across industries.
Course Objectives
By the end of this course, participants will be able to:
• Develop and implement an SRM strategy aligned with procurement and business goals
• Segment suppliers based on value, risk, and strategic importance
• Apply governance models, KPIs, and scorecards to monitor supplier performance
• Build collaborative partnerships that drive innovation and continuous improvement
• Manage supplier risks, compliance, and performance disputes effectively
Key Benefits of Attending
• Gain practical frameworks for building and sustaining supplier partnerships
• Move beyond transactional procurement toward long-term value creation
• Learn negotiation and communication tactics for strategic supplier interactions
• Reduce supply chain risks and improve service levels through stronger governance
• Benchmark SRM practices against leading global companies
Intended Audience
This program is designed for:
• Procurement and sourcing professionals
• Supplier managers and category managers
• Supply chain and logistics leaders
• Vendor risk and compliance officers
• Contract managers and operations stakeholders
Individual Benefits
Key competencies that will be developed include:
• Strategic supplier segmentation and value analysis
• Contract governance and performance management
• Supplier development and innovation alignment
• Conflict resolution and relationship recovery
• Effective use of SRM technology and dashboards
Organization Benefits
Upon completing the training course, participants will demonstrate:
• Stronger supplier collaboration and innovation pipelines
• Enhanced supplier accountability and performance tracking
• Reduced supplier-related risks and disruptions
• Improved cost management and value realization
• Alignment between procurement strategies and business outcomes
Instructional Methdology
The course follows a blended learning approach combining theory with practice:
• Strategy Briefings – Core SRM concepts, models, and success factors
• Case Studies – Real-world examples of successful and failed supplier relationships
• Workshops – Segmentation analysis, scorecard development, and relationship mapping
• Peer Exchange – Sharing experiences and challenges from different sectors
• Tools – SRM templates, supplier dashboards, risk assessment checklists
Course Outline
Detailed 5-Day Course Outline
Training Hours: 07:30 AM – 3:30 PM
Daily Format: 3–4 Learning Modules | Coffee breaks: 09:30 & 11:15 | Lunch Buffet: 01:00 – 02:00
Day 1: Foundations of SRM and Supplier Segmentation
- Module 1: The Strategic Role of SRM (07:30 – 09:30)
• Evolution from procurement to value-based relationships - Module 2: Supplier Segmentation Models (09:45 – 11:15)
• Kraljic Matrix, ABC analysis, portfolio strategies - Module 3: Relationship Mapping and Classification (11:30 – 01:00)
• Strategic, preferred, transactional supplier roles - Module 4: Workshop – Segmenting Your Supplier Base (02:00 – 03:30)
Day 2: Governance, Contracting, and KPIs
- Module 1: Governance Structures for Supplier Management (07:30 – 09:30)
• Roles, responsibilities, communication protocols - Module 2: Performance Metrics and Scorecards (09:45 – 11:15)
• Developing KPIs, SLAs, and supplier dashboards - Module 3: Contract Management and Compliance (11:30 – 01:00)
• Governance clauses, escalation, and audits - Module 4: Workshop – Building a Supplier Scorecard (02:00 – 03:30)
Day 3: Collaboration, Innovation, and Relationship Building
- Module 1: Building Trust and Mutual Value (07:30 – 09:30)
• Communication, transparency, joint objectives - Module 2: Supplier Development and Co-Innovation (09:45 – 11:15)
• Capability building, joint product/service development - Module 3: Managing Cross-Cultural and Global Relationships (11:30 – 01:00)
• Cultural awareness, local practices, remote engagement - Module 4: Workshop – Relationship Management Simulation (02:00 – 03:30)
Day 4: Risk, Disputes, and Continuous Improvement
- Module 1: Supplier Risk Identification and Mitigation (07:30 – 09:30)
• Risk registers, criticality analysis, contingency plans - Module 2: Managing Performance Issues and Conflicts (09:45 – 11:15)
• Root cause analysis, conflict resolution models - Module 3: Audits and Continuous Improvement (11:30 – 01:00)
• Supplier reviews, feedback loops, corrective actions - Module 4: Workshop – Risk Scenario Planning (02:00 – 03:30)
Day 5: SRM Strategy and Implementation Roadmap
- Module 1: Aligning SRM with Organizational Strategy (07:30 – 09:30)
• Linking SRM to procurement, operations, and innovation - Module 2: Technology and Digital SRM Tools (09:45 – 11:15)
• Platforms, analytics, and automation - Module 3: Building an SRM Implementation Plan (11:30 – 01:00)
• Roadmap, stakeholder engagement, change management - Module 4: Certification and Wrap-Up (02:00 – 03:30)
• Final Q&A, action plans, and certificate distribution
Certification
Participants will receive a Certificate of Completion in Supplier Relationship Management (SRM), validating their ability to design, implement, and optimize supplier relationship strategies that drive value, resilience, and operational excellence.