SERVICE OPERATIONS - APPLICATION MANAGEMENT (FUNCTION)
Ensure the stability, performance, and lifecycle of business-critical applications.
Course Schedule
| Venue | Fees |
|---|---|
| In-House | ASK FOR THE QUOTATION |
Course Introduction
Application Management is a key ITIL® function within the Service Operation stage that focuses on managing applications throughout their lifecycle, ensuring they perform effectively and meet business needs. This course provides professionals with the knowledge and strategies to manage applications from development to retirement, while supporting business continuity and service improvement.
Course Objectives
By the end of this course, participants will be able to:
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Understand the role and structure of the Application Management function
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Manage applications through design, deployment, support, and improvement
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Support application stability, performance, and user satisfaction
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Align application management with ITIL® practices and business goals
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Collaborate with other IT functions including Technical Management and Service Desk
Key Benefits of Attending
Modern businesses rely on software applications to operate efficiently. This course empowers professionals to ensure those applications are reliable, secure, and optimized—helping reduce downtime, improve service levels, and enhance business productivity.
Intended Audience
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Application Support Engineers
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IT Service Managers
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Software Developers
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ITIL® Practitioners
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DevOps Professionals
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Technical Leads and Architects
Individual Benefits
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Gain a strong understanding of application lifecycle management
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Learn to apply ITIL® principles to daily application support and operations
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Improve your ability to manage application performance and availability
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Position yourself for roles in IT operations, DevOps, and service delivery
Organization Benefits
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Improved application performance and availability
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Better alignment of IT services with business objectives
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Enhanced collaboration across development, operations, and support
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Reduced service disruptions and incident volumes
Instructional Methdology
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Expert instructor-led sessions
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Interactive group exercises and simulations
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Real-world case studies and role-plays
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Application monitoring and support tool demonstrations
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Lifecycle mapping and stakeholder analysis
Course Outline
DETAILED 5-DAY COURSE OUTLINE (CUSTOMIZABLE)
Training Hours: 7:30 AM – 3:30 PM
Daily Format: 3–4 Learning Modules
Coffee Breaks: 09:30 & 11:15
Lunch Buffet: 01:00 – 02:00
Day 1: Introduction to Application Management
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Module 1: Overview of ITIL® Service Operations & Functions (07:30 – 09:30)
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Module 2: Role of Application Management in IT Service Lifecycle (09:45 – 11:15)
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Module 3: Differentiating Application Management from Application Development (11:30 – 01:00)
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Module 4: Organizational Structures: Centralized, Decentralized, and Virtual Teams (02:00 – 03:30)
Day 2: Application Lifecycle Management
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Module 1: Managing the Application Lifecycle – From Idea to Retirement (07:30 – 09:30)
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Module 2: Requirements Gathering and Business Alignment (09:45 – 11:15)
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Module 3: Version Control, Patch Management, and Change Handling (11:30 – 01:00)
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Module 4: Role of Application Management in Service Design & Transition (02:00 – 03:30)
Day 3: Application Operations & Support
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Module 1: Daily Operations: Monitoring, Event Management, and Logging (07:30 – 09:30)
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Module 2: Incident and Problem Management Integration (09:45 – 11:15)
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Module 3: Application Availability & Performance Monitoring Tools (11:30 – 01:00)
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Module 4: Hands-On Exercise: Root Cause Analysis in Application Failures (02:00 – 03:30)
Day 4: Optimization & Continuous Improvement
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Module 1: Application Capacity, Scalability & Performance Tuning (07:30 – 09:30)
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Module 2: Continuous Improvement using CSI Register & Metrics (09:45 – 11:15)
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Module 3: Feedback Loops: User Experience, SLAs & Monitoring Data (11:30 – 01:00)
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Module 4: Application Retirement Planning & Decommissioning Best Practices (02:00 – 03:30)
Day 5: Governance, Assessment & Strategic Planning
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Module 1: Defining KPIs & CSFs for Application Management (07:30 – 09:30)
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Module 2: Application Portfolio Management & Strategic Roadmaps (09:45 – 11:15)
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Module 3: Scenario Workshop: Designing a Functional Application Management Strategy (11:30 – 01:00)
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Module 4: Final Assessment and Feedback Session (02:00 – 03:30)
Certification
Participants who complete the course and pass the assessment will be awarded a Certificate of Competency in Application Management (Service Operations Function). This credential supports career advancement in service management, DevOps, and IT operations.