SERVICE DESIGN - SUPPLIER MANAGEMENT
Maximize supplier performance, minimize risks, and align third-party services with your IT strategy.
Course Schedule
| Venue | Fees |
|---|---|
| In-House | ASK FOR THE QUOTATION |
Course Introduction
This course provides an in-depth understanding of the Supplier Management process as defined in the ITIL® Service Design stage. Participants will learn how to evaluate, onboard, manage, and monitor suppliers to ensure that third-party services support business objectives. The course focuses on building effective supplier relationships, creating underpinning contracts (UCs), and applying governance for consistent service delivery.
Course Objectives
By the end of this course, participants will be able to:
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Understand the purpose and scope of Supplier Management
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Establish and maintain a Supplier and Contract Management Information System (SCMIS)
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Define and manage supplier relationships, contracts, and performance
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Integrate Supplier Management with Service Level and Financial Management
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Conduct vendor risk assessments and apply contract governance principles
Key Benefits of Attending
With the increasing reliance on third-party providers, Supplier Management plays a vital role in reducing costs, managing risks, and maintaining high-quality IT services. This course equips professionals to confidently engage, evaluate, and control supplier partnerships.
Intended Audience
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IT Supplier/Vendor Managers
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Procurement Professionals
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IT Service Delivery Managers
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Service Level & Contract Managers
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Service Design and ITIL® Practitioners
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Business Relationship Managers
Individual Benefits
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Enhance negotiation and contract management skills
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Gain strategic insight into vendor lifecycle management
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Build stronger, performance-driven supplier relationships
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Advance your qualifications in service and procurement management
Organization Benefits
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Streamlined supplier selection and evaluation processes
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Improved compliance, service delivery, and cost control
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Reduced supplier-related risks and contract disputes
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Improved visibility of contract obligations and performance
Instructional Methdology
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Interactive instructor-led sessions
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Real-world supplier contract case studies
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Templates for SLAs, UCs, and SCMIS
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Workshops on vendor evaluation and performance scoring
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Group exercises, simulations, and role-play scenarios
Course Outline
DETAILED 5-DAY COURSE OUTLINE (CUSTOMIZABLE)
Training Hours: 7:30 AM – 3:30 PM
Daily Format: 3–4 Learning Modules
Coffee Breaks: 09:30 & 11:15
Lunch Buffet: 01:00 – 02:00
Day 1: Overview & Strategy of Supplier Management
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Module 1: Introduction to Supplier Management in ITIL® (07:30 – 09:30)
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Module 2: Types of Suppliers & Sourcing Models (09:45 – 11:15)
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Module 3: Supplier Management Process Flow & Key Interfaces (11:30 – 01:00)
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Module 4: Identifying Business Needs and Defining Sourcing Strategies (02:00 – 03:30)
Day 2: Contracting and Governance
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Module 1: Underpinning Contracts (UCs) vs. SLAs (07:30 – 09:30)
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Module 2: Writing & Reviewing Contract Clauses – Best Practices (09:45 – 11:15)
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Module 3: Legal & Commercial Terms in IT Contracts (11:30 – 01:00)
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Module 4: Contract Governance, Renewal, and Termination Protocols (02:00 – 03:30)
Day 3: Supplier Selection & Risk Management
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Module 1: Criteria for Supplier Evaluation & Tendering (07:30 – 09:30)
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Module 2: Due Diligence & Supplier Risk Assessment (09:45 – 11:15)
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Module 3: Supplier Onboarding and Compliance Verification (11:30 – 01:00)
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Module 4: Case Study – Supplier Audit & Risk Control Plan (02:00 – 03:30)
Day 4: Performance & Relationship Management
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Module 1: Measuring Supplier Performance with KPIs & SLAs (07:30 – 09:30)
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Module 2: Supplier Scorecards and Dashboards (09:45 – 11:15)
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Module 3: Building Collaborative Relationships (11:30 – 01:00)
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Module 4: Managing Escalations and Disputes (02:00 – 03:30)
Day 5: Optimization, SCMIS, and Assessment
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Module 1: Creating and Managing a Supplier & Contract Management Info System (SCMIS) (07:30 – 09:30)
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Module 2: Integration with Service Portfolio, Financial, and SLM Processes (09:45 – 11:15)
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Module 3: Final Group Exercise: Designing a Supplier Management Framework (11:30 – 01:00)
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Module 4: Review, Knowledge Check, and Wrap-Up (02:00 – 03:30)
Certification
Participants who complete the training and assessments will receive a Certificate of Completion in Supplier Management (Service Design), aligned with ITIL® service management principles.