SERVICE DESIGN - IT SECURITY MANAGEMENT

Design secure IT services by aligning security controls with business objectives.

Course Schedule

Venue	Fees
In-House	ASK FOR THE QUOTATION

Course Introduction

This course provides a deep dive into IT Security Management as an essential process within the ITIL® Service Design phase. It explores how security policies, processes, and controls can be effectively embedded into service design and delivery to protect the confidentiality, integrity, and availability of information and IT services.

Course Objectives

By the end of this course, participants will be able to:

Understand the role of IT Security Management within the ITIL® Service Lifecycle
Define and implement an IT security policy framework
Identify key components of risk assessment and security controls
Integrate security measures into new or changed services
Monitor and manage compliance with security policies

Key Benefits of Attending

As cyber threats and data breaches rise, organizations must ensure that security is not an afterthought. This course empowers IT professionals and security managers to design services that are secure by default, minimizing risks while supporting business growth.

Intended Audience

IT Security Managers and Officers
ITIL® and Service Management Professionals
IT Architects and Service Designers
Risk Managers and Compliance Officers
CIOs, CISOs, and Technical Leads

Individual Benefits

Gain a structured understanding of security within ITIL®
Improve your ability to identify and mitigate IT security risks
Enhance your role in designing secure IT systems and services
Strengthen compliance with global IT security standards

Organization Benefits

Reduce business risk from security breaches
Strengthen alignment of IT services with governance frameworks
Enhance resilience of digital services
Ensure security is integrated early in the service lifecycle

Instructional Methdology

Expert-led discussions and best-practice demonstrations
Interactive workshops and simulations
Case studies of real-world security integration
Group activities and scenario-based learning
Pre- and post-assessment quizzes

Course Outline

DETAILED 5-DAY COURSE OUTLINE (CUSTOMIZABLE)

Training Hours: 7:30 AM – 3:30 PM
Daily Format: 3–4 Learning Modules
Coffee Breaks: 09:30 & 11:15
Lunch Buffet: 01:00 – 02:00

Day 1: Introduction to IT Security Management

Module 1: The Role of Security Management in ITIL® Service Design (07:30 – 09:30)
Module 2: IT Security Principles: CIA (Confidentiality, Integrity, Availability) (09:45 – 11:15)
Module 3: Developing a Security Policy and Framework (11:30 – 01:00)
Module 4: Organizational Roles, Responsibilities, and Governance (02:00 – 03:30)

Day 2: Risk Assessment & Control Design

Module 1: Conducting IT Security Risk Assessments (07:30 – 09:30)
Module 2: Identifying Threats, Vulnerabilities, and Impacts (09:45 – 11:15)
Module 3: Designing and Selecting Security Controls (11:30 – 01:00)
Module 4: Security Risk Treatment Planning (02:00 – 03:30)

Day 3: Security in Service Design

Module 1: Embedding Security in the Service Lifecycle (07:30 – 09:30)
Module 2: Integrating Security in SLA, OLA, and UC (09:45 – 11:15)
Module 3: Identity and Access Management (IAM) Principles (11:30 – 01:00)
Module 4: Case Study – Designing a Secure IT Service (02:00 – 03:30)

Day 4: Monitoring, Compliance & Incident Handling

Module 1: IT Security Monitoring and Metrics (07:30 – 09:30)
Module 2: Compliance with Standards (ISO 27001, GDPR, NIST) (09:45 – 11:15)
Module 3: Handling Security Breaches and Incidents (11:30 – 01:00)
Module 4: Security Event Management Tools and SIEM Overview (02:00 – 03:30)

Day 5: Security Strategy & Continuous Improvement

Module 1: Aligning Security with Business Strategy (07:30 – 09:30)
Module 2: Designing for Security Scalability and Agility (09:45 – 11:15)
Module 3: Maturity Models and Continuous Security Improvement (11:30 – 01:00)
Module 4: Capstone Exercise – Present a Secure Service Design Plan (02:00 – 03:30)

Certification

Participants will receive a Certificate of Completion. This course supports continued professional development in ITIL®, cybersecurity, and IT service management best practices.

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