PERSONAL EFFECTIVENESS & BEHAVIORAL SKILLS MASTERCLASS
“Elevating Workplace Impact Through Self-Awareness, Communication & Interpersonal Mastery”
Course Schedule
| Date | Venue | Fees (Face-to-Face) |
|---|---|---|
| 09 – 10 Mar 2026 | Doha, Qatar | USD 1,995 per delegate |
| 15 – 16 Jul 2026 | Muscat, Oman | USD 1,995 per delegate |
Course Introduction
Success in the modern workplace is driven not only by technical skills but also by behavioral competence and personal effectiveness. Individuals who demonstrate emotional intelligence, resilience, effective communication, and collaboration are more likely to lead, influence, and succeed in dynamic environments.
This interactive 2-day masterclass focuses on strengthening the personal and behavioral skills that enhance workplace impact. Through self-assessment, group exercises, and real-world scenarios, participants will develop essential soft skills that enable them to work effectively with others, handle stress, and contribute meaningfully to organizational success.
Course Objectives
By the end of this course, participants will be able to:
• Enhance self-awareness and emotional intelligence to improve behavior and decision-making
• Communicate assertively and adapt to different personality styles
• Develop resilience, motivation, and a proactive mindset
• Collaborate effectively and manage workplace relationships
• Handle conflict and pressure with professionalism and composure
Key Benefits of Attending
• To improve your personal and interpersonal effectiveness at work
• To develop the behavioral competencies essential for leadership and teamwork
• To build confidence in communication, collaboration, and conflict management
• To adapt more easily to organizational change and cultural diversity
• To become more self-driven, emotionally intelligent, and trusted by others
Intended Audience
This program is designed for:
• Professionals in any function seeking to improve interpersonal and behavioral effectiveness
• Team members, supervisors, and coordinators
• High-potential employees being groomed for leadership roles
• Customer-facing or cross-functional staff
• Anyone aiming to boost self-leadership and communication impact
Individual Benefits
Key competencies that will be developed include:
• Self-awareness and emotional regulation
• Assertive communication and active listening
• Collaboration and teamwork
• Stress management and professional demeanor
• Personal responsibility, initiative, and influence
Organization Benefits
Upon completing the training course, participants will demonstrate:
• Improved communication and collaboration across departments
• Stronger alignment with corporate values and culture
• Higher levels of employee engagement and motivation
• Reduced interpersonal conflict and misunderstandings
• A more agile, emotionally intelligent, and responsible workforce
Instructional Methdology
The course follows a blended learning approach combining theory with practice:
• Strategy Briefings – Key behavioral models, personality insights, and self-management techniques
• Case Studies – Workplace scenarios involving team dynamics and emotional intelligence
• Workshops – Practical exercises in communication, self-regulation, and collaboration
• Peer Exchange – Partner and group interactions for learning reinforcement
• Tools – Self-assessment instruments, communication frameworks, and action planners
Course Outline
Detailed 2-Day Course Outline
Training Hours: 7:30 AM – 3:30 PM
Daily Format: 3–4 Learning Modules | Coffee breaks: 09:30 & 11:15 | Lunch Buffet: 01:00 – 02:00
Day 1: Self-Awareness, Mindset, and Emotional Intelligence
- Module 1: Understanding Personal Effectiveness (07:30 – 09:30)
• Defining behavioral effectiveness and its workplace impact
• Identifying personal strengths and growth areas
• Developing a proactive and responsible mindset - Module 2: Emotional Intelligence Essentials (09:45 – 11:15)
• Self-awareness and emotional regulation
• Empathy and social awareness in action
• EI’s role in communication, conflict, and leadership - Module 3: Building Personal Resilience (11:30 – 01:00)
• Overcoming self-doubt and workplace pressure
• Stress response and emotional control strategies
• Reframing setbacks into learning opportunities - Module 4: Personal Impact Workshop (02:00 – 03:30)
• Complete an EQ self-assessment and action plan
Day 2: Communication, Collaboration & Professionalism
- Module 1: Assertive Communication Skills (07:30 – 09:30)
• Difference between passive, assertive, and aggressive behavior
• Using “I” statements and constructive feedback techniques
• Handling difficult conversations with tact - Module 2: Adapting to Others and Building Rapport (09:45 – 11:15)
• Understanding personality styles (DISC or similar model)
• Reading non-verbal cues and active listening
• Establishing trust and credibility - Module 3: Collaboration and Conflict Resolution (11:30 – 01:00)
• Working effectively in diverse teams
• Managing disagreements with professionalism
• Influence without authority - Module 4: Final Group Exercise and Commitment Plan (02:00 – 03:30)
• Scenario simulation and team debrief
• Personal effectiveness commitment worksheet
Certification
Participants will receive a Certificate of Completion in Personal Effectiveness & Behavioral Skills Masterclass, recognizing their enhanced capabilities in communication, collaboration, and personal leadership in today’s workplace.