COMMUNICATE IN THE WORKPLACE
Build Clear, Respectful, and Professional Communication Across All Workplace Interactions.
Course Schedule
| Venue | Fees |
|---|---|
| In-House | ASK FOR THE QUOTATION |
Course Introduction
Effective communication is essential to achieving workplace goals, resolving conflicts, and fostering team collaboration. This course equips participants with practical skills to communicate clearly and respectfully in various workplace settings, whether written, verbal, or non-verbal.
It addresses active listening, giving and receiving feedback, adapting communication to different audiences, and using digital platforms appropriately. Participants will develop confidence and competence in daily interactions, team meetings, documentation, and workplace reporting.
Course Objectives
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Apply active listening and verbal skills in conversations
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Use respectful, inclusive, and culturally appropriate language
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Interpret non-verbal cues in workplace settings
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Respond to workplace instructions, messages, and feedback
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Communicate using appropriate technology and formats
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Resolve misunderstandings and promote clarity in communication
Key Benefits of Attending
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Strengthen interpersonal and professional skills
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Build trust and cooperation with colleagues and supervisors
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Enhance clarity and productivity in the workplace
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Reduce conflict through positive communication practices
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Gain skills required for advancement in any industry
Intended Audience
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Entry-level and junior staff
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Tradespeople and operational employees
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Customer service personnel
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Administration and technical support staff
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Apprentices and trainees
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Multilingual workforce members
Individual Benefits
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Increased communication confidence in meetings and interactions
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Improved comprehension of tasks and instructions
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Better teamwork and fewer misunderstandings
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Enhanced ability to give and receive feedback constructively
Organization Benefits
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Clearer workflow and reduced errors
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More cohesive teams and respectful work culture
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Improved internal reporting and compliance
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Higher customer and stakeholder satisfaction
Instructional Methdology
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Interactive classroom discussion
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Workplace role-play scenarios
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Practical listening and message delivery exercises
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Group collaboration and peer feedback
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Video-based examples and simulations
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Language and tone analysis practice
Course Outline
Detailed 5-Day Course Outline (Customizable)
Training Hours: 7:30 AM – 3:30 PM
Daily Format: 3–4 Learning Modules | Coffee Breaks: 09:30 & 11:15 | Lunch Buffet: 01:00 – 02:00
Day 1: Foundations of Workplace Communication
Module 1: What Is Effective Communication? (07:30 – 09:30)
Module 2: Understanding Communication Styles (09:45 – 11:15)
Module 3: Verbal and Non-Verbal Communication (11:30 – 01:00)
Module 4: Workshop – Matching Message and Method (02:00 – 03:30)
Day 2: Listening and Responding Professionally
Module 1: Active Listening Skills (07:30 – 09:30)
Module 2: Barriers to Listening and How to Overcome Them (09:45 – 11:15)
Module 3: Clarifying and Confirming Messages (11:30 – 01:00)
Module 4: Listening Role-Play Scenarios (02:00 – 03:30)
Day 3: Workplace Instructions and Feedback
Module 1: Following Verbal and Written Instructions (07:30 – 09:30)
Module 2: Giving and Receiving Constructive Feedback (09:45 – 11:15)
Module 3: Understanding Workplace Documents and Memos (11:30 – 01:00)
Module 4: Document Writing Practice (02:00 – 03:30)
Day 4: Digital and Intercultural Communication
Module 1: Communicating Through Emails and Messaging Apps (07:30 – 09:30)
Module 2: Tone, Etiquette, and Netiquette (09:45 – 11:15)
Module 3: Communicating Across Cultures (11:30 – 01:00)
Module 4: Digital Scenario Workshop (02:00 – 03:30)
Day 5: Communication Challenges and Course Wrap-Up
Module 1: Managing Difficult Conversations (07:30 – 09:30)
Module 2: Conflict Prevention and Resolution (09:45 – 11:15)
Module 3: Role-Play Assessment – Team Communication (11:30 – 01:00)
Module 4: Course Summary and Individual Action Plan (02:00 – 03:30)
Certification
Participants who successfully complete assessments will receive a Statement of Attainment for BSBXCM301 – Engage in Workplace Communication, a nationally recognized competency applicable across all industries.