SERVICE VALIDATION & TESTING - SERVICE ASSET & CONFIGURATION MANAGEMENT
Ensure What You Deploy Is What Was Designed – Validate Services and Control Configuration Assets Effectively.
Course Schedule
| Venue | Fees |
|---|---|
| In-House | ASK FOR THE QUOTATION |
Course Introduction
This course delivers in-depth knowledge and applied techniques for implementing and managing Service Validation & Testing (SVT) and Service Asset & Configuration Management (SACM) in alignment with ITIL® best practices. Delegates will gain the skills needed to validate new or changed IT services and maintain accurate records of IT assets and their relationships throughout the service lifecycle.
Course Objectives
Participants will be able to:
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Define and implement effective Service Validation & Testing strategies
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Conduct testing across the service lifecycle, from unit to acceptance
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Establish a robust Service Asset and Configuration Management process
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Build and maintain a Configuration Management System (CMS)
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Manage relationships between Configuration Items (CIs)
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Align SACM with Change, Release, and Incident Management
Key Benefits of Attending
Attending this course ensures your organization delivers dependable, well-tested services backed by structured configuration records, reducing failure risk and increasing service availability.
Intended Audience
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IT Service Transition and Release Managers
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Quality Assurance & Test Analysts
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Configuration Managers
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Service Asset Owners and Process Designers
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IT Project Managers and Infrastructure Teams
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ITIL® Practitioners
Individual Benefits
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Become proficient in managing validation activities and configuration assets
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Build strong foundations for IT service reliability and governance
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Enhance career paths in ITSM, QA, and configuration management
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Support intermediate-level ITIL® exam preparation
Organization Benefits
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Deliver tested, verified, and dependable IT services
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Reduce deployment risks through controlled validation
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Achieve operational efficiency with a reliable configuration repository
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Improve incident diagnosis and change control effectiveness
Instructional Methdology
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Instructor-led sessions with real-world examples
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Testing simulations and validation strategies
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Configuration modeling using CMS and CI libraries
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Hands-on labs, case studies, and role-based exercises
Course Outline
DETAILED 5-DAY COURSE OUTLINE (CUSTOMIZABLE)
Training Hours: 7:30 AM – 3:30 PM
Daily Format: 3–4 Learning Modules | Coffee Breaks: 09:30 & 11:15 | Lunch Buffet: 01:00 – 02:00
Day 1: Foundation of SVT & SACM
Module 1: ITIL® Overview and Role of SVT & SACM in Service Transition (07:30 – 09:30)
Module 2: Purpose, Scope & Policies of Service Validation & Testing (09:45 – 11:15)
Module 3: Introduction to Service Asset & Configuration Management (11:30 – 01:00)
Module 4: Roles and Responsibilities – Validation Analysts, Config Managers (02:00 – 03:30)
Day 2: Planning and Managing Service Validation
Module 1: Test Planning: Objectives, Conditions, and Environments (07:30 – 09:30)
Module 2: Types of Testing: Unit, Integration, System, UAT (09:45 – 11:15)
Module 3: Validation Against Business Requirements and SLAs (11:30 – 01:00)
Module 4: Hands-on: Building a Service Test Plan (02:00 – 03:30)
Day 3: SACM Process Design and CMS Architecture
Module 1: CI Identification, Classification, and Naming Conventions (07:30 – 09:30)
Module 2: Developing Configuration Models and Maps (09:45 – 11:15)
Module 3: CMS Tools, Data Integrity, and Reconciliation (11:30 – 01:00)
Module 4: Workshop: Designing a Configuration Structure for an IT System (02:00 – 03:30)
Day 4: Process Integration and Governance
Module 1: Linking SACM with Change, Incident & Release Management (07:30 – 09:30)
Module 2: Managing Relationships Between CIs (09:45 – 11:15)
Module 3: Test Data Management & Traceability (11:30 – 01:00)
Module 4: Case Study: Validating and Testing a New Service Deployment (02:00 – 03:30)
Day 5: Assurance, Compliance & Continuous Improvement
Module 1: Test Result Evaluation and Reporting (07:30 – 09:30)
Module 2: Metrics for SACM & SVT – KPIs, Audits, and Reviews (09:45 – 11:15)
Module 3: Continuous Improvement and Maturity Assessment (11:30 – 01:00)
Module 4: Final Assessment & Group Presentation: Test and Configuration Strategy (02:00 – 03:30)
Certification
Participants will receive a Certificate of Completion in Service Validation & Testing and Configuration Management aligned with ITIL® best practices. This training supports progression to advanced ITSM roles and certifications (e.g., ITIL® 4 Managing Professional or ISO/IEC 20000).