SERVICE STRATEGY - STRATEGY OPERATIONS
Bridging Strategic Intent and Operational Excellence in IT Services
Course Schedule
| Venue | Fees |
|---|---|
| In-House | ASK FOR THE QUOTATION |
Course Introduction
Strategy Operations is a critical concept in ITIL® Service Strategy that focuses on aligning the strategic objectives of IT services with day-to-day operational performance. This course provides a practical framework for turning strategic visions into operational realities, ensuring that IT delivers continuous value to the business through structured execution and measurable outcomes.
Course Objectives
By the end of this course, participants will be able to:
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Understand the core principles of Strategy Operations in IT service management
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Translate strategic goals into actionable operational plans
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Monitor, measure, and adjust operations to align with strategic objectives
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Integrate financial, service, and demand management into operational execution
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Implement governance mechanisms to maintain service alignment and performance
Key Benefits of Attending
If you’re an IT leader, service manager, or strategist responsible for delivering services that fulfill business expectations, this course will help you build operational maturity while staying strategically focused.
Intended Audience
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IT Service Managers & Strategists
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CIOs and CTOs
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IT Governance and Risk Professionals
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Business Relationship Managers
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ITIL® Consultants and Implementation Teams
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Operations and Process Improvement Leaders
Individual Benefits
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Gain clarity on connecting IT strategy to operations
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Enhance leadership in service planning and execution
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Build confidence in managing value-driven service portfolios
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Acquire tools to drive operational efficiency with strategic oversight
Organization Benefits
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Seamless alignment between business strategy and IT services
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Increased operational agility and strategic responsiveness
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Improved decision-making through consistent performance data
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Enhanced ability to scale IT services strategically and sustainably
Instructional Methdology
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Expert-led workshops with real-life industry case studies
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Strategic-to-operational planning simulations
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Hands-on group projects and service alignment exercises
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Daily reviews and feedback-driven assessments
Course Outline
DETAILED 5-DAY COURSE OUTLINE (CUSTOMIZABLE)
Training Hours: 7:30 AM – 3:30 PM
Daily Format: 3–4 Learning Modules | Coffee Breaks: 09:30 & 11:15 | Lunch Buffet: 01:00 – 02:00
Day 1: Foundations of Strategy Operations
Module 1: Introduction to ITIL® Strategy Operations (07:30 – 09:30)
Module 2: Strategic Intent vs. Operational Capability (09:45 – 11:15)
Module 3: Key Enablers: Governance, Risk, and Compliance (11:30 – 01:00)
Module 4: Case Review: Strategy Execution Failures and Lessons (02:00 – 03:30)
Day 2: Strategic Planning and Operational Readiness
Module 1: Developing Strategic Service Objectives (07:30 – 09:30)
Module 2: Planning Service Demand and Capacity (09:45 – 11:15)
Module 3: Operational Readiness Assessments (11:30 – 01:00)
Module 4: Simulation: Service Readiness Audit (02:00 – 03:30)
Day 3: Service Value Chains and Tactical Execution
Module 1: Mapping Services to Value Streams (07:30 – 09:30)
Module 2: Role of Continual Service Improvement in Strategy Operations (09:45 – 11:15)
Module 3: Tactical Decision-Making Frameworks (11:30 – 01:00)
Module 4: Group Exercise: Designing a Strategy-to-Operations Playbook (02:00 – 03:30)
Day 4: Performance Monitoring and Strategic Control
Module 1: KPIs, Metrics, and Critical Success Factors (07:30 – 09:30)
Module 2: Managing Strategic Drift in Operations (09:45 – 11:15)
Module 3: Governance, Escalation Paths & Operational Risk Control (11:30 – 01:00)
Module 4: Case Study: Aligning IT Strategy with SLA Performance (02:00 – 03:30)
Day 5: Optimization and Value Realization
Module 1: Realizing Business Value Through Strategy Execution (07:30 – 09:30)
Module 2: Strategy Operations Optimization Models (09:45 – 11:15)
Module 3: Group Presentation – Strategy to Execution Blueprint (11:30 – 01:00)
Module 4: Final Review, Feedback & Certification (02:00 – 03:30)
Certification
Participants will receive a Certificate of Completion endorsed by a recognized training provider upon fulfilling course requirements. This course aligns with ITIL® strategic competency development paths.