SERVICES & FACILITIES MANAGEMENT ESSENTIALS
Optimizing Asset Performance, Service Delivery, and Workplace Efficiency
Course Schedule
| Date | Venue | Fees (Face-to-Face) |
|---|---|---|
| 21 – 25 Jun 2026 | Kuwait | USD 3495 per delegate |
Course Introduction
Modern facilities management (FM) plays a strategic role in ensuring safe, efficient, and sustainable environments that support core business operations. From maintenance and security to service contracts and workplace strategy, FM professionals must balance operational excellence with cost control and innovation.
This 5-day training offers a practical foundation in facilities and services management, focusing on key functions such as asset maintenance, space planning, contractor oversight, energy optimization, and compliance. Participants will gain tools to improve performance, manage risks, and align FM functions with business goals.
Course Objectives
By the end of this course, participants will be able to:
• Understand the scope and value of integrated facilities management
• Plan and manage maintenance, support services, and utilities effectively
• Develop and monitor service level agreements (SLAs) and KPIs
• Apply risk management and sustainability principles to FM operations
• Ensure compliance with health, safety, and building regulations
Key Benefits of Attending
• Gain a structured approach to managing workplace services and infrastructure
• Understand key FM frameworks, systems, and performance metrics
• Learn how to assess contractor performance and manage SLAs
• Apply FM best practices across maintenance, cleaning, catering, and security
• Enhance cost efficiency, safety, and operational reliability
Intended Audience
This program is designed for:
• Facilities, services, and property managers
• Maintenance supervisors and building engineers
• Contract managers and procurement officers
• Operations and administrative staff
• Anyone responsible for managing workspaces, buildings, or service providers
Individual Benefits
Key competencies that will be developed include:
• Service planning and performance monitoring
• Risk identification and mitigation in facility operations
• SLA development, contractor oversight, and negotiation
• Maintenance management and asset lifecycle optimization
• Cost control and quality improvement in FM
Organization Benefits
Upon completing the training course, participants will demonstrate:
• Improved efficiency and value delivery in FM functions
• More effective contractor and vendor management
• Enhanced facility safety, sustainability, and regulatory compliance
• Better alignment between FM and business strategy
• Reduction in operational downtime and reactive maintenance
Instructional Methdology
The course follows a blended learning approach combining theory with practice:
• Expert Briefings – FM frameworks, roles, and value chains
• Case Studies – Outsourcing, energy savings, contractor failures
• Workshops – FM audits, SLA planning, risk assessments
• Group Exercises – KPI development and service quality analysis
• Templates & Tools – Maintenance logs, inspection forms, service scorecards
Course Outline
Training Hours: 7:30 AM – 3:30 PM
Daily Format: 3–4 Learning Modules | Coffee Breaks: 09:30 & 11:15 | Lunch Buffet: 01:00 – 02:00
Day 1: FM Fundamentals and Service Strategy
- Module 1: Introduction to Facilities and Services Management (07:30 – 09:30)
• Scope, definitions, and integrated FM approach
• FM roles in business continuity and efficiency
Module 2: Core vs Non-Core Services and FM Delivery Models (09:45 – 11:15)
• In-house vs outsourced FM
• Total FM, bundled services, and hybrid models
Module 3: Planning and Prioritizing FM Services (11:30 – 01:00)
• Service level planning and stakeholder needs
• Facility user experience and customer focus
Module 4: Workshop – FM Service Mapping (02:00 – 03:30)
• Charting internal and external FM functions
Day 2: Maintenance Management and Asset Performance
- Module 5: Maintenance Strategies and Scheduling (07:30 – 09:30)
• Preventive, reactive, and condition-based approaches
• Maintenance planning tools and CMMS
Module 6: Asset Lifecycle and Replacement Planning (09:45 – 11:15)
• Asset classification, tagging, and depreciation
• Lifecycle costing and renewal planning
Module 7: Utilities and Technical Services Oversight (11:30 – 01:00)
• Energy, HVAC, elevators, water, lighting systems
• Vendor roles and service delivery metrics
Module 8: Workshop – Prepare a Maintenance Action Plan (02:00 – 03:30)
• Define strategy for key asset categories
Day 3: Contractor Management and SLAs
- Module 9: Procurement and Contracting in FM (07:30 – 09:30)
• Tendering, scope definition, and vendor evaluation
• Contract clauses and terms for FM
Module 10: Developing SLAs and KPIs (09:45 – 11:15)
• Service benchmarks, penalties, and rewards
• Monitoring and reporting service delivery
Module 11: Contractor Oversight and Compliance (11:30 – 01:00)
• Site inductions, supervision, and inspections
• Handling non-performance and disputes
Module 12: Exercise – Draft a Sample SLA (02:00 – 03:30)
• Group review and stakeholder alignment
Day 4: Health, Safety, and Sustainability in FM
- Module 13: FM Risk Management and Legal Requirements (07:30 – 09:30)
• Fire safety, building codes, emergency procedures
• Occupational health and risk registers
Module 14: Environmental Management in FM (09:45 – 11:15)
• Energy efficiency, waste management, green certifications
• Sustainable materials and supply chains
Module 15: Safety Inspections and Audits (11:30 – 01:00)
• Routine HSE inspections and records
• Action tracking and follow-up
Module 16: Workshop – Risk Mapping for Facility Services (02:00 – 03:30)
• Identify and mitigate FM-related risks
Day 5: Strategic FM and Continuous Improvement
- Module 17: FM Strategy and Policy Alignment (07:30 – 09:30)
• Aligning FM with organizational objectives
• FM policy development and service charters
Module 18: Measuring FM Performance and ROI (09:45 – 11:15)
• Cost metrics, value creation, and stakeholder feedback
• Performance dashboards and analytics
Module 19: Future Trends in Facilities Management (11:30 – 01:00)
• Smart buildings, automation, digital FM
• Workplace transformation and hybrid workspaces
Module 20: Final Exercise – Develop an FM Action Plan (02:00 – 03:30)
• Strategy integration and final group presentations
Certification
Participants will receive a Certificate of Completion in Services & Facilities Management Essentials, validating their practical knowledge and capability to manage workplace operations, contracts, assets, and risks effectively in line with best industry standards.