CERTIFIED PERFORMANCE MANAGEMENT PROFESSIONAL
Driving Organizational Success Through Effective Goal Setting, Evaluation, and Results-Based Culture
Course Schedule
| Date | Venue | Fees (Face-to-Face) |
|---|---|---|
| 12 – 16 May 2025 | Dubai, UAE | USD 3495 per delegate |
Course Introduction
In today’s competitive business environment, managing performance is more than setting KPIs—it’s about aligning individual output with strategic goals, ensuring accountability, and driving continual improvement. A well-structured performance management system is vital to building a results-oriented workforce and a culture of excellence.
This intensive course provides professionals with advanced tools and best practices to design, implement, and refine effective performance management frameworks. Participants will gain skills in setting SMART goals, conducting evaluations, managing underperformance, and using feedback for development—all based on global competency standards.
Course Objectives
By the end of this course, participants will be able to:
• Design and implement integrated performance management systems
• Align individual and team goals with organizational strategy
• Apply SMART objectives and KPIs for measurable outcomes
• Conduct structured performance appraisals and reviews
• Address underperformance and support continuous improvement
• Utilize feedback and coaching for employee development
Key Benefits of Attending
• Become a certified expert in performance management
• Boost accountability, motivation, and productivity in your teams
• Learn to measure and manage both behavioral and results-based performance
• Enhance appraisal conversations with structured tools and coaching techniques
• Support a performance-driven organizational culture
Intended Audience
This program is designed for:
• Human Resource and Talent Management Professionals
• HR Business Partners and Advisors
• Line Managers and Department Heads
• Organizational Development and Training Consultants
• Anyone involved in appraising or developing staff performance
Individual Benefits
Key competencies that will be developed include:
• Goal setting and performance planning
• Appraisal techniques and rating calibration
• Feedback delivery and coaching strategies
• Handling performance gaps and improvement plans
• Strategic HR alignment with performance outcomes
Organization Benefits
Upon completing the training course, participants will demonstrate:
• Effective implementation of performance management frameworks
• Improved employee engagement and retention through fair evaluations
• Consistent application of performance tools across departments
• Stronger alignment between human capital and business strategy
• Data-driven decisions for promotions, development, and succession
Instructional Methdology
The course follows a blended learning approach combining theory with practice:
• Strategy Briefings – Global trends in performance management
• Case Studies – Real-world appraisal and performance dilemmas
• Workshops – Developing appraisal forms, scorecards, and feedback sessions
• Peer Exchange – Sharing evaluation challenges and best practices
• Tools – Goal-setting templates, appraisal rubrics, coaching guides
Course Outline
Training Hours: 7:30 AM – 3:30 PM
Daily Format: 3–4 Learning Modules | Coffee breaks: 09:30 & 11:15 | Lunch Buffet: 01:00 – 02:00
Day 1: Foundations of Performance Management
Module 1: Strategic Role of Performance Management (07:30 – 09:30)
• Purpose and objectives in modern organizations
• Linking performance to business outcomes
Module 2: Frameworks and Models (09:45 – 11:15)
• Balanced Scorecard, MBO, OKRs, and competency models
Module 3: Legal and Ethical Considerations (11:30 – 01:00)
• Fairness, bias prevention, and regulatory compliance
Module 4: Workshop – Design a Performance Strategy (02:00 – 03:30)
• Organizational goals to individual KPIs mapping
Day 2: Setting Objectives and KPIs
Module 5: SMART Goal Setting and KPI Design (07:30 – 09:30)
• Clarity, measurability, relevance, achievability, timeliness
Module 6: Performance Indicators and Metrics (09:45 – 11:15)
• Leading vs lagging indicators; behavioral vs outcome metrics
Module 7: Individual Development Plans (11:30 – 01:00)
• Linking appraisal data to training and coaching plans
Module 8: Workshop – Create a Departmental Scorecard (02:00 – 03:30)
• From strategy to performance dashboards
Day 3: Appraisal Processes and Feedback Techniques
Module 9: Performance Review Methods (07:30 – 09:30)
• Rating scales, 360-degree reviews, self-appraisal
Module 10: Conducting Effective Appraisal Meetings (09:45 – 11:15)
• Building trust, structuring feedback, goal review
Module 11: Coaching for Growth and Accountability (11:30 – 01:00)
• Coaching vs managing performance conversations
Module 12: Workshop – Simulated Performance Conversation (02:00 – 03:30)
• Role-play for performance review and feedback
Day 4: Managing Underperformance and Reward Strategies
Module 13: Identifying and Addressing Performance Gaps (07:30 – 09:30)
• Root causes of underperformance and corrective actions
Module 14: Improvement Plans and Monitoring (09:45 – 11:15)
• PIP creation, timelines, and documentation
Module 15: Linking Performance to Rewards and Recognition (11:30 – 01:00)
• Merit pay, bonuses, promotions, non-monetary incentives
Module 16: Workshop – Build a Performance Improvement Plan (02:00 – 03:30)
• Real case development and feedback
Day 5: Sustaining a Performance Culture
Module 17: Building Managerial Capability in Performance Management (07:30 – 09:30)
• Training leaders to evaluate fairly and consistently
Module 18: Technology and Digital Tools (09:45 – 11:15)
• Using HRIS, scorecards, dashboards, and AI systems
Module 19: Continuous Improvement and Performance Audits (11:30 – 01:00)
• Reviewing processes and KPIs regularly
Module 20: Final Workshop – Organizational Performance Plan (02:00 – 03:30)
• Capstone project linking individual to enterprise goals
Certification
Participants will receive a Certificate of Completion as a Certified Performance Management Professional, validating their expertise in designing and managing performance systems aligned with organizational strategy and employee growth.