GIVING AND RECEIVING CONSTRUCTIVE FEEDBACK
Building a Culture of Accountability, Growth, and Communication through Effective Feedback Skills
Course Schedule
| Date | Venue | Fees (Face-to-Face) |
|---|---|---|
| 01 – 05 Sep 2025 | London – UK | USD 3495 per delegate |
Course Introduction
Constructive feedback is essential for individual development, team cohesion, and organizational performance. Yet many professionals struggle with delivering or receiving feedback in a way that promotes growth and avoids conflict. When mastered, feedback becomes a tool for motivation, clarity, and continuous improvement.
This practical 5-day course equips participants with the mindset, skills, and frameworks necessary to confidently give and receive feedback across all levels of an organization. Through role plays, real-life scenarios, and guided practice, participants will learn how to use feedback as a leadership and performance enhancement tool.
Course Objectives
By the end of this course, participants will be able to:
• Understand the psychology and purpose of constructive feedback
• Apply structured feedback models to deliver clear, respectful, and actionable input
• Receive feedback openly and use it for professional growth
• Manage emotional reactions and defensiveness during feedback conversations
• Create a feedback culture that supports continuous development and accountability
Key Benefits of Attending
• Overcome discomfort and hesitation in giving difficult feedback
• Strengthen leadership presence and interpersonal effectiveness
• Learn how to turn feedback into dialogue, not confrontation
• Build resilience to handle feedback positively and professionally
• Practice techniques to promote trust, clarity, and alignment within teams
Intended Audience
This program is designed for:
• Managers, team leaders, and supervisors at all levels
• HR and L&D professionals facilitating employee growth
• Project and cross-functional team leaders
• Customer service, client-facing, and stakeholder engagement roles
• Professionals seeking to improve self-awareness and communication skills
Individual Benefits
Key competencies that will be developed include:
• Confidence in delivering timely, respectful, and impactful feedback
• Emotional intelligence and listening skills during feedback discussions
• Awareness of personal feedback triggers and biases
• Techniques for requesting, processing, and applying feedback
• Improved communication, coaching, and influence
Organization Benefits
Upon completing the training course, participants will demonstrate:
• Improved team dynamics through open communication and feedback
• Enhanced employee performance and motivation
• Reduction in workplace conflict caused by miscommunication or avoidance
• Stronger leadership engagement and accountability culture
• Greater alignment of behaviors with organizational values and expectations
Instructional Methdology
The course follows a blended learning approach combining theory with practice:
• Strategy Briefings – Core frameworks and feedback models (e.g., SBI, DESC, Feedforward)
• Case Studies – Real-life scenarios illustrating effective and ineffective feedback exchanges
• Workshops – Role plays, peer practice, and feedback delivery exercises
• Peer Exchange – Sharing experiences, insights, and cultural considerations
• Tools – Feedback planning templates, self-assessment tools, and conversation checklists
Course Outline
DETAILED 5-DAY COURSE OUTLINE
Training Hours: 7:30 AM – 3:30 PM
Daily Format: 3–4 Learning Modules | Coffee breaks: 09:30 & 11:15 | Lunch Buffet: 01:00 – 02:00
Day 1: The Foundations of Feedback
Module 1: The Role and Value of Constructive Feedback (07:30 – 09:30)
• Why feedback matters in performance and relationships
• Differences between positive, constructive, and destructive feedback
• The neuroscience and emotional impact of feedback
Module 2: Barriers to Effective Feedback (09:45 – 11:15)
• Fear of confrontation, rejection, or damaging relationships
• Common biases and assumptions
• Cultural differences in giving and receiving feedback
Module 3: Creating a Feedback Mindset (11:30 – 01:00)
• Growth vs. fixed mindset
• Feedback as learning, not judgment
• Encouraging openness and receptivity
Module 4: Workshop – Personal Feedback Reflection (02:00 – 03:30)
• Reflecting on past experiences with feedback
• Identifying feedback habits and improvement goals
Day 2: Delivering Feedback Effectively
Module 1: Feedback Models and Frameworks (07:30 – 09:30)
• Introduction to the SBI (Situation-Behavior-Impact) model
• DESC model for difficult conversations
• Feedforward and appreciative feedback
Module 2: Structuring the Feedback Conversation (09:45 – 11:15)
• Planning feedback: timing, setting, and clarity
• Starting the conversation: tone, openness, and intention
• Ensuring mutual understanding and dialogue
Module 3: Adapting Feedback to the Individual (11:30 – 01:00)
• Tailoring feedback for different personalities and contexts
• Empathy, tact, and emotional intelligence
• Avoiding the feedback “sandwich” trap
Module 4: Workshop – Giving Feedback Role Play (02:00 – 03:30)
• Practicing prepared feedback scenarios
• Peer coaching and structured debrief
Day 3: Receiving and Applying Feedback
Module 1: Becoming Open to Feedback (07:30 – 09:30)
• Shifting from defense to curiosity
• Managing emotional triggers
• Responding constructively without argument
Module 2: Active Listening and Clarifying Intent (09:45 – 11:15)
• Asking questions and paraphrasing
• Clarifying vague feedback into actionable insights
• Non-verbal cues and body language
Module 3: Turning Feedback into Action (11:30 – 01:00)
• Creating a personal development plan
• Asking for follow-up and support
• Tracking progress and closing the loop
Module 4: Workshop – Feedback in Real-Life Situations (02:00 – 03:30)
• Analyzing difficult feedback moments
• Practicing responses and reframing techniques
Day 4: Feedback in Leadership and Teams
Module 1: Building a Feedback Culture (07:30 – 09:30)
• Modeling feedback behaviors as a leader
• Encouraging upward, lateral, and peer feedback
• Making feedback part of team rituals and check-ins
Module 2: Feedback for Performance Management (09:45 – 11:15)
• Setting expectations and behavioral anchors
• Feedback during appraisals and coaching sessions
• Documenting and following up on feedback
Module 3: Dealing with Resistance and Conflict (11:30 – 01:00)
• Handling pushback or emotional reactions
• Diffusing tension and staying objective
• When feedback isn’t received well
Module 4: Workshop – Feedback for Team Development (02:00 – 03:30)
• Giving team-wide feedback
• Group exercise on building psychological safety
Day 5: Integration and Feedback Mastery
Module 1: Feedback in Virtual and Cross-Cultural Contexts (07:30 – 09:30)
• Giving feedback over email, video calls, and chats
• Navigating cultural expectations and sensitivity
• Global team dynamics
Module 2: Final Review and Best Practices (09:45 – 11:15)
• Key dos and don’ts of feedback
• Common pitfalls and how to avoid them
• Peer advice exchange
Module 3: Action Planning and Personal Commitment (11:30 – 01:00)
• Defining feedback goals and behaviors
• Peer coaching session
• Final checklist for feedback conversations
Module 4: Final Assessment and Wrap-Up (02:00 – 03:30)
• Practice session and evaluation
• Feedback exchange with peers
• Certification ceremony and course close
Certification
Participants will receive a Certificate of Completion in Giving and Receiving Constructive Feedback, validating their ability to communicate feedback effectively and foster a feedback-driven culture in their workplace.