MASTERING SUPERVISORY SKILLS
Equipping Frontline Leaders to Inspire, Guide, and Drive Team Success
Course Schedule
| Date | Venue | Fees (Face-to-Face) |
|---|---|---|
| 22 – 26 Sep 2025 | London – UK | USD 3495 per delegate |
Course Introduction
Supervisors are the critical link between operational goals and frontline execution. Whether newly promoted or experienced, supervisors must master a diverse skillset to effectively manage people, processes, and performance. Strong supervisory leadership ensures better communication, higher productivity, and improved team morale.
This 5-day practical course provides essential tools, behaviors, and leadership strategies that transform competent employees into confident, effective supervisors. Through interactive sessions, real-world scenarios, and hands-on exercises, participants will strengthen their ability to lead teams, resolve conflicts, delegate tasks, and drive results.
Course Objectives
By the end of this course, participants will be able to:
• Understand the evolving role and responsibilities of an effective supervisor
• Communicate expectations clearly and hold team members accountable
• Apply practical tools for delegation, time management, and task prioritization
• Coach and motivate employees for improved performance
• Handle conflict, provide feedback, and manage team dynamics with confidence
Key Benefits of Attending
• Develop a supervisory mindset with leadership presence and authority
• Strengthen team communication, trust, and alignment
• Learn to navigate common supervisory challenges with professionalism
• Gain tools and models for daily supervision and long-term performance
• Return with confidence to manage, coach, and lead your team more effectively
Intended Audience
This program is designed for:
• Newly appointed or aspiring supervisors
• Team leaders, foremen, and line managers
• Functional or technical staff transitioning to leadership roles
• Experienced supervisors seeking to update their leadership skills
• HR and training professionals supporting frontline management
Individual Benefits
Key competencies that will be developed include:
• Leadership, delegation, and decision-making under pressure
• Assertive communication and conflict resolution skills
• Emotional intelligence and situational leadership
• Time and task management to meet operational goals
• Coaching and performance feedback techniques
Organization Benefits
Upon completing the training course, participants will demonstrate:
• More effective supervision and workforce engagement
• Stronger alignment between leadership and front-line performance
• Reduced operational issues from miscommunication or poor delegation
• Greater consistency in task execution and service delivery
• A more confident and capable leadership bench at the operational level
Instructional Methdology
The course follows a blended learning approach combining theory with practice:
• Strategy Briefings – Supervisory fundamentals, leadership models, and management tools
• Case Studies – Common supervisory challenges and how to resolve them effectively
• Workshops – Interactive simulations on delegation, coaching, and feedback delivery
• Peer Exchange – Shared experiences and solution brainstorming across industries
• Tools – Checklists, supervisory planning templates, and conversation scripts
Course Outline
DETAILED 5-DAY COURSE OUTLINE
Training Hours: 7:30 AM – 3:30 PM
Daily Format: 3–4 Learning Modules | Coffee breaks: 09:30 & 11:15 | Lunch Buffet: 01:00 – 02:00
Day 1: The Supervisor’s Role and Mindset
Module 1: Transitioning to Supervision (07:30 – 09:30)
• Moving from peer to leader
• Key responsibilities of a frontline supervisor
• Leadership vs. management behaviors
Module 2: Setting Expectations and Accountability (09:45 – 11:15)
• Defining roles, goals, and standards
• Creating team alignment and follow-through
• Holding people accountable without micromanaging
Module 3: Professional Presence and Influence (11:30 – 01:00)
• Assertiveness, consistency, and role modeling
• Building respect and credibility with your team
• Managing up, across, and down
Module 4: Workshop – Supervisor Self-Assessment (02:00 – 03:30)
• Assessing current leadership behaviors
• Identifying development priorities
Day 2: Communication and Motivation Techniques
Module 1: Effective Communication for Supervisors (07:30 – 09:30)
• Listening, clarity, and non-verbal communication
• Leading briefings, toolbox talks, and team huddles
• Handling difficult conversations professionally
Module 2: Motivating Individuals and Teams (09:45 – 11:15)
• Motivation theories and workplace application
• Recognizing achievements and maintaining morale
• Motivating underperformance
Module 3: Feedback and Coaching Skills (11:30 – 01:00)
• Delivering constructive feedback
• Coaching for behavior and performance improvement
• Encouraging self-reliance and accountability
Module 4: Workshop – Coaching Role Play (02:00 – 03:30)
• Practicing coaching conversations
• Peer review and feedback
Day 3: Delegation, Time Management, and Productivity
Module 1: The Art of Delegation (07:30 – 09:30)
• What, how, and when to delegate
• Overcoming fear of letting go
• Empowering team members through delegation
Module 2: Time and Priority Management (09:45 – 11:15)
• Planning daily and weekly tasks
• Managing interruptions and distractions
• The Eisenhower Matrix and ABC prioritization
Module 3: Monitoring Progress and Performance (11:30 – 01:00)
• Setting checkpoints and follow-ups
• Managing competing demands
• Using KPIs and visual task tracking
Module 4: Workshop – Delegation Plan (02:00 – 03:30)
• Identifying real-life delegation opportunities
• Building a simple delegation roadmap
Day 4: Team Dynamics, Conflict, and Problem-Solving
Module 1: Building High-Performance Teams (07:30 – 09:30)
• Understanding team development stages
• Creating psychological safety
• Encouraging participation and collaboration
Module 2: Conflict Resolution Skills (09:45 – 11:15)
• Identifying sources of conflict
• Techniques for early intervention and resolution
• Maintaining professionalism under pressure
Module 3: Problem Solving and Decision Making (11:30 – 01:00)
• Step-by-step problem-solving frameworks
• Engaging the team in continuous improvement
• Making confident decisions with limited information
Module 4: Workshop – Conflict Scenario Simulation (02:00 – 03:30)
• Resolving a realistic supervisory conflict
• Group debrief and lessons learned
Day 5: Performance Management and Final Review
Module 1: Performance Review and Development (07:30 – 09:30)
• Observation, documentation, and evaluation techniques
• Conducting informal and formal reviews
• Linking goals to performance outcomes
Module 2: Supervisory Leadership in Action (09:45 – 11:15)
• Leading by example and continuous improvement
• Supervisory ethics and decision-making
• Leadership under pressure
Module 3: Final Review and Personal Action Planning (11:30 – 01:00)
• Recap of key skills and tools
• Creating a development plan
• Peer coaching and accountability partners
Module 4: Certification and Course Close (02:00 – 03:30)
• Final evaluation
• Feedback and course wrap-up
• Certification presentation
Certification
Participants will receive a Certificate of Completion in Mastering Supervisory Skills, confirming their readiness to lead, motivate, and manage teams with confidence, clarity, and competence.