QUALITY ASSURANCE & QUALITY CONTROL
“Ensuring Consistency, Compliance, and Continuous Improvement in Products and Processes”
Course Schedule
| Date | Venue | Fees (Face-to-Face) |
|---|---|---|
| 04 – 05 Mar 2025 | Kuala Lumpur, Malaysia | USD 1995 per delegate |
| 28 – 29 May 2025 | Doha, Qatar | USD 1995 per delegate |
Course Introduction
In a competitive and highly regulated global market, quality is not just a technical requirement—it’s a strategic imperative. Organizations must ensure that their products and services consistently meet both customer expectations and regulatory standards. This is where the disciplines of Quality Assurance (QA) and Quality Control (QC) play a vital role.
This 2-day course provides practical knowledge and tools for professionals involved in implementing and maintaining QA/QC systems. Participants will explore modern methodologies, international standards, audit practices, and data-driven decision-making techniques to ensure quality at every stage of operations.
Course Objectives
By the end of this course, participants will be able to:
• Differentiate between QA and QC and their roles in quality management
• Design and implement quality assurance processes and documentation systems
• Apply quality control tools to monitor and measure performance
• Conduct internal quality audits and identify areas for improvement
• Use data and root cause analysis to drive corrective and preventive actions
Key Benefits of Attending
• Learn the key principles of quality assurance and quality control in a clear, practical format
• Gain tools and templates to support QA/QC systems across departments
• Understand how to implement ISO 9001-based quality management practices
• Improve compliance, reduce rework, and increase customer satisfaction
• Be equipped to contribute to or lead quality improvement initiatives
Intended Audience
This program is designed for:
• Quality assurance and quality control professionals
• Production, engineering, and operations managers
• Compliance and audit officers
• Project managers and team leaders
• Anyone responsible for maintaining or improving product or process quality
Individual Benefits
Key competencies that will be developed include:
• Quality systems knowledge and ISO 9001 alignment
• QA process development and documentation
• Use of QC tools (e.g., check sheets, control charts, Pareto analysis)
• Root cause identification and corrective action planning
• Internal auditing and compliance readiness
Organization Benefits
Upon completing the training course, participants will demonstrate:
• Stronger quality management practices and documentation systems
• Increased consistency in product and service delivery
• Reduced cost of poor quality, rework, and non-compliance
• Improved readiness for certification or customer audits
• Higher customer satisfaction and trust in quality standards
Instructional Methdology
The course follows a blended learning approach combining theory with practice:
• Strategy Briefings – QA/QC fundamentals, ISO 9001 concepts, and compliance context
• Case Studies – Real-world success and failure examples in quality systems
• Workshops – Documentation reviews, defect analysis, and audit preparation
• Peer Exchange – Practical experiences from multiple industries
• Tools – QA checklists, QC forms, audit templates, and corrective action plans
Course Outline
Training Hours: 07:30 AM – 03:30 PM
Daily Format: 3–4 Learning Modules | Coffee Breaks: 09:30 & 11:15 | Lunch Break: 01:00 – 02:00
Day 1: Quality Assurance Fundamentals
Module 1: Introduction to QA & QC (07:30 – 09:30)
• Definitions, differences, and their roles in quality management
• QA/QC and their relationship with ISO 9001 and other standards
• Quality policy, planning, and system design
Module 2: Designing QA Processes (09:45 – 11:15)
• Developing SOPs and quality manuals
• Supplier and process assurance techniques
• QA in documentation and training
Module 3: Internal Audits and Compliance (11:30 – 01:00)
• The audit lifecycle: planning, execution, reporting
• Identifying non-conformance and opportunities for improvement
• Risk-based thinking in QA systems
Module 4: Workshop – QA System Mapping (02:00 – 03:30)
• Group activity: Designing a QA plan for a sample organization
Day 2: Quality Control Techniques and Application
Module 5: QC Tools and Applications (07:30 – 09:30)
• Introduction to Seven QC Tools
• Data collection, check sheets, and control charts
• Visual inspection and sampling plans
Module 6: Root Cause Analysis and CAPA (09:45 – 11:15)
• Fishbone diagrams, 5 Whys, and FMEA
• Corrective and preventive action processes
• Tracking, closing, and learning from CAPA
Module 7: Driving Continuous Improvement (11:30 – 01:00)
• Kaizen, PDCA, and lean principles in QA/QC
• Linking QC results to strategic improvement goals
• Quality culture and cross-functional collaboration
Module 8: Final Workshop – QA/QC in Practice (02:00 – 03:30)
• Applying tools to a case scenario
• Peer review and expert feedback
Certification
Participants will receive a Certificate of Completion in Quality Assurance & Quality Control, validating their understanding and application of best practices in managing, monitoring, and improving quality in operational settings.