PROBLEM SOLVING & DECISION MAKING
Practical Tools for Smarter Thinking, Better Choices & Stronger Results
Course Schedule
| Date | Venue | Fees (Face-to-Face) |
|---|---|---|
| 15 – 16 Jul 2026 | Muscat, Oman | USD 1995 per delegate |
Course Introduction
In today’s fast-moving business environment, the ability to think critically, solve problems efficiently, and make sound decisions under pressure is essential. This 2-day intensive course is designed to equip professionals with practical, structured approaches to solving complex problems and making effective decisions.
Through interactive workshops and real-world simulations, participants will explore powerful tools such as root cause analysis, creative brainstorming, risk analysis, and decision matrices. The course will empower individuals to overcome uncertainty, drive innovation, and lead with confidence.
Course Objectives
By the end of this course, participants will be able to:
- Identify and analyze root causes of problems rather than just symptoms
- Apply structured problem-solving and decision-making frameworks
- Generate creative and practical solutions using brainstorming tools
- Evaluate options using criteria-based decision techniques
- Make confident, data-driven decisions while managing risks
- Communicate decisions effectively across teams and departments
Key Benefits of Attending
- Gain structured approaches to tackle daily and strategic problems
- Increase your effectiveness and confidence in high-stakes decisions
- Master tools like Pareto Analysis, Fishbone Diagrams, and Decision Trees
- Learn how to apply logic and intuition in complex environments
- Boost your team’s collaboration and critical thinking capacity
Intended Audience
This program is designed for:
- Team leaders, supervisors, and middle managers
- Project managers and coordinators
- Department heads and senior professionals
- Business analysts and process improvement specialists
- Anyone responsible for problem resolution and operational decisions
Individual Benefits
Key competencies that will be developed include:
- Critical thinking and logical analysis
- Strategic and tactical decision-making
- Creativity in problem-solving
- Risk evaluation and priority setting
- Personal confidence and team influence
Organization Benefits
Upon completing the training course, participants will demonstrate:
- Improved decision quality and speed at all levels
- Reduced recurrence of operational problems
- Enhanced collaboration and innovation
- Stronger accountability and ownership of solutions
- Data-driven culture in business operations
Instructional Methdology
The course follows a blended learning approach combining theory with practice:
- Strategy Briefings – Key principles of problem solving and decision-making models
- Case Studies – Real business dilemmas and how they were resolved
- Workshops – Hands-on exercises using tools like Fishbone, 5 Whys, and SWOT
- Peer Exchange – Group discussions on individual challenges and solutions
- Tools – Decision matrix templates, problem diagnosis flowcharts, risk checklists
Course Outline
DETAILED 2-DAY COURSE OUTLINE
Training Hours: 7:30 AM – 3:30 PM
Daily Format: 3–4 Learning Modules | Coffee Breaks: 09:30 & 11:15 | Lunch Buffet: 01:00 – 02:00
Day 1: Mastering Problem Solving Techniques
- Module 1: Introduction to Problem Solving Frameworks (07:30 – 09:30)
- Defining problems clearly and accurately
- Overview of structured problem-solving approaches
- Module 2: Root Cause Analysis Tools (09:45 – 11:15)
- The 5 Whys technique
- Fishbone (Ishikawa) diagrams and Pareto analysis
- Module 3: Creative Problem Solving (11:30 – 01:00)
- Brainstorming techniques
- SCAMPER and lateral thinking
- Module 4: Workshop – Analyze a Real Business Problem (02:00 – 03:30)
Day 2: Effective Decision Making Under Uncertainty
- Module 1: Decision-Making Models and Biases (07:30 – 09:30)
- Rational vs. intuitive decision-making
- Identifying and avoiding cognitive biases
- Module 2: Tools for Evaluating Options (09:45 – 11:15)
- Decision trees and cost-benefit analysis
- Risk assessment and probability scoring
- Module 3: Group Decision Making and Communication (11:30 – 01:00)
- Consensus-building techniques
- Presenting decisions with impact
- Module 4: Final Workshop – Decision Matrix Simulation (02:00 – 03:30)
Certification
Participants will receive a Certificate of Completion in Problem Solving & Decision Making, recognizing their enhanced ability to think analytically, generate innovative solutions, and make informed, high-quality decisions under pressure.