OPERATIONAL EXCELLENCE & CONTINUOUS IMPROVEMENT
“Driving Sustainable Performance through Lean Thinking and Process Optimization”
Course Schedule
| Date | Venue | Fees (Face-to-Face) |
|---|---|---|
| 18 – 20 Feb 2025 | Manama, Bahrain | USD 2495 per delegate |
Course Introduction
Operational Excellence is not a one-time initiative—it’s a cultural commitment to continuously improve the way organizations operate. By applying structured methodologies like Lean, Six Sigma, and Kaizen, businesses can eliminate waste, streamline processes, improve quality, and boost customer satisfaction.
This intensive three-day course equips professionals with the mindset, tools, and strategies needed to implement continuous improvement initiatives and drive long-term excellence. From identifying inefficiencies to executing impactful change, participants will gain hands-on experience in process mapping, root cause analysis, and performance measurement.
Course Objectives
By the end of this course, participants will be able to:
• Define operational excellence and its relationship to business strategy
• Apply continuous improvement frameworks (Lean, PDCA, Kaizen) to real-world challenges
• Map processes and identify non-value-adding activities
• Use root cause analysis tools to resolve persistent issues
• Develop a practical action plan for improvement within their own organization
Key Benefits of Attending
• Understand how leading organizations achieve excellence across operations
• Equip yourself with practical tools for solving business and process problems
• Learn how to lead and sustain a culture of continuous improvement
• Improve quality, productivity, and customer satisfaction
• Enhance your professional profile with applied knowledge in Lean and CI
Intended Audience
This program is designed for:
• Operations and production managers
• Continuous improvement and quality specialists
• Engineers, supervisors, and team leaders
• HR, performance, and organizational development professionals
• Anyone tasked with improving processes or reducing inefficiencies
Individual Benefits
Key competencies that will be developed include:
• Lean thinking and value stream mapping
• Root cause and waste analysis
• Improvement project planning and execution
• Cross-functional collaboration and problem-solving
• Performance monitoring using KPIs and dashboards
Organization Benefits
Upon completing the training course, participants will demonstrate:
• Reduced process inefficiencies and operational waste
• Increased productivity and process agility
• Stronger alignment between business goals and operational performance
• Standardization of improvement initiatives across departments
• Embedded culture of excellence and continuous learning
Instructional Methdology
The course follows a blended learning approach combining theory with practice:
• Strategy Briefings – Core concepts of operational excellence and CI frameworks
• Case Studies – Success stories and failures from real-world applications
• Workshops – Process mapping, root cause analysis, and improvement planning
• Peer Exchange – Discussion of site-specific challenges and lessons learned
• Tools – Templates for SIPOC, 5 Whys, Pareto charts, and action plans
Course Outline
Detailed 3-Day Course Outline
Training Hours: 07:30 AM – 3:30 PM
Daily Format: 3–4 Learning Modules | Coffee breaks: 09:30 & 11:15 | Lunch Buffet: 01:00 – 02:00
Day 1: Foundations of Operational Excellence
Module 1: Defining Operational Excellence (07:30 – 09:30)
• What is Operational Excellence and why it matters
• Overview of Lean, Six Sigma, Kaizen, and TQM
Module 2: Identifying Value and Waste (09:45 – 11:15)
• Customer value definition
• The 8 wastes (Muda) and how to spot them
Module 3: Value Stream Mapping (11:30 – 01:00)
• Mapping current state vs future state
• Identifying process bottlenecks
Module 4: Workshop – Map a Sample Process (02:00 – 03:30)
• Draw a current-state map for a selected process
Day 2: Root Cause Analysis and Process Improvement
Module 1: Root Cause Tools and Techniques (07:30 – 09:30)
• 5 Whys, Fishbone diagrams, Pareto analysis
• Selecting the right tool for the problem
Module 2: Standardization and Error-Proofing (09:45 – 11:15)
• Creating work standards and visual controls
• Implementing poka-yoke (mistake-proofing)
Module 3: Problem-Solving and A3 Thinking (11:30 – 01:00)
• The A3 problem-solving format
• Structured continuous improvement cycles
Module 4: Workshop – RCA Case Study (02:00 – 03:30)
• Analyze a sample problem and present recommendations
Day 3: Sustaining Improvements and Culture Change
Module 1: KPIs and Performance Measurement (07:30 – 09:30)
• Setting SMART metrics for continuous improvement
• Dashboards and visual management
Module 2: Change Management and Employee Engagement (09:45 – 11:15)
• Driving change through leadership and communication
• Empowering teams and recognizing contributions
Module 3: Building a Culture of Excellence (11:30 – 01:00)
• Habits, rituals, and reinforcement strategies
• Continuous improvement as a leadership mindset
Module 4: Certification and Wrap-Up (02:00 – 03:30)
• Action planning and course reflection
• Certificate distribution
Certification
Participants will receive a Certificate of Completion in Operational Excellence & Continuous Improvement, validating their skills in identifying inefficiencies, resolving problems, and building a culture of sustainable operational improvement.