| Date | Venue | Fees (Face-to-Face) |
|---|---|---|
| 10 – 12 Jun 2025 | Manama, Bahrain | USD 2495 per delegate |
In today’s dynamic business environment, effective negotiation and conflict resolution skills are essential for maintaining productive relationships and driving success. This course provides participants with the strategies and techniques needed to navigate difficult conversations, resolve conflicts, and negotiate win-win outcomes. Whether in business negotiations, workplace disputes, or team dynamics, participants will gain the confidence and skills to handle challenging situations with diplomacy and tact.
Through interactive sessions, real-world case studies, and hands-on exercises, participants will learn how to identify the underlying causes of conflicts, employ effective communication techniques, and craft mutually beneficial solutions. This course is ideal for professionals who want to enhance their ability to manage conflict and negotiate effectively in any situation.
By the end of this course, participants will be able to:
Apply advanced negotiation strategies to achieve desired outcomes in business and interpersonal contexts.
Resolve conflicts in a way that preserves relationships and promotes collaboration.
Understand the psychology of negotiation and conflict, recognizing the interests of all parties involved.
Develop skills in active listening, persuasion, and maintaining control of conversations.
Navigate high-stakes negotiations and handle challenging individuals with confidence and professionalism.
Enhance your ability to negotiate in various business and personal scenarios.
Improve your conflict resolution skills to resolve disputes effectively.
Gain confidence in handling difficult negotiations and conversations.
Learn practical strategies for creating win-win solutions in all areas of life.
Build stronger relationships through effective communication and understanding
This program is designed for:
Business managers and executives
HR professionals and team leaders
Sales and marketing professionals
Anyone involved in negotiations or conflict resolution
Professionals seeking to improve their communication and interpersonal skills
Key competencies that will be developed include:
Advanced negotiation techniques and strategies
Conflict resolution approaches that preserve relationships
Emotional intelligence and empathy in managing disputes
Persuasive communication skills for effective negotiations
Problem-solving and decision-making skills in complex situations
Upon completing the training course, participants will demonstrate:
Improved organizational effectiveness through skilled negotiation and conflict resolution
Enhanced team collaboration and reduced workplace tensions
Stronger professional relationships that lead to long-term success
Better decision-making in conflict-prone situations
A more productive and harmonious work environment
The course follows a blended learning approach combining theory with practice:
Strategy Briefings – In-depth exploration of negotiation and conflict resolution principles and techniques.
Case Studies – Real-world examples of negotiation and conflict resolution in business environments.
Workshops – Interactive exercises to practice and develop negotiation and conflict resolution skills.
Peer Exchange – Group discussions and role-playing to share experiences and learn from others.
Tools – Negotiation frameworks, conflict resolution templates, and communication techniques.
Detailed 3-Day Course Outline
Training Hours: 7:30 AM – 3:30 PM
Daily Format: 3–4 Learning Modules | Coffee breaks: 09:30 & 11:15 | Lunch Buffet: 01:00 – 02:00
Day 1: Understanding Negotiation and Conflict Dynamics
Module 1: Introduction to Negotiation and Conflict Resolution (07:30 – 09:30)
The principles and psychology of negotiation
Identifying different types of conflicts and negotiation scenarios
Understanding the role of emotions and interests in negotiations
Module 2: Strategies for Effective Negotiation (09:45 – 11:15)
Key negotiation strategies and tactics
Preparation techniques for successful negotiations
Understanding power dynamics and how to use leverage effectively
Module 3: Conflict Resolution Frameworks (11:30 – 01:00)
The stages of conflict and methods for resolution
Exploring collaborative, competitive, and compromising conflict resolution styles
Techniques for handling difficult personalities and challenging situations
Module 4: Communication Skills for Negotiation (02:00 – 03:30)
Active listening and questioning techniques
How to build rapport and trust during negotiations
The art of persuasion and influencing others
Day 2: Advanced Negotiation and Conflict Management Techniques
Module 1: Negotiating with Challenging Individuals (07:30 – 09:30)
Handling high-pressure negotiations and difficult personalities
Maintaining control in challenging negotiations
Strategies for overcoming impasse and deadlocks
Module 2: Conflict Resolution in Teams and Organizations (09:45 – 11:15)
Techniques for managing internal conflicts within teams
Facilitating team-based problem-solving and decision-making
Conflict mediation and building consensus
Module 3: Cross-Cultural Negotiations and Global Conflicts (11:30 – 01:00)
Negotiating in culturally diverse environments
Understanding cultural differences in conflict resolution
Adapting negotiation strategies for international settings
Module 4: Role-Playing and Case Studies (02:00 – 03:30)
Practical exercises in real-world negotiation scenarios
Peer feedback and collaborative problem-solving
Analyzing case studies of successful conflict resolution
Day 3: Mastering the Art of Win-Win Negotiations
Module 1: Building Long-Term Relationships through Negotiation (07:30 – 09:30)
The importance of maintaining relationships in negotiations
Creating mutually beneficial agreements and solutions
Building trust and credibility for future negotiations
Module 2: Handling High-Stakes Negotiations (09:45 – 11:15)
Techniques for managing high-stakes situations
Risk management and decision-making under pressure
Strategies for protecting your interests in critical negotiations
Module 3: Conflict Resolution and Ethical Considerations (11:30 – 01:00)
Navigating ethical dilemmas in conflict resolution
Ensuring fairness and transparency in negotiations
Balancing interests and ethics in negotiations
Module 4: Final Review and Action Plan (02:00 – 03:30)
Review of key negotiation and conflict resolution techniques
Developing a personal action plan for applying learned skills
Q&A and closing remarks
Participants will receive a Certificate of Completion in Negotiation and Conflict Resolution Skills, demonstrating their proficiency in negotiation strategies and conflict management practices, as well as their ability to resolve disputes and negotiate successful outcomes in various business and personal contexts.
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