MANAGING & ADMINISTERING THE CONTRACTS & SUPPLIER / CONTRACTOR RELATIONSHIP
Optimizing Performance, Mitigating Risks & Strengthening Commercial Partnerships
Course Schedule
| Date | Venue | Fees (Face-to-Face) |
|---|---|---|
| 19 – 23 May 2025 | Dubai, UAE | USD 3495 per delegate |
| 21 – 25 Dec 2025 | Doha, Qatar | USD 3495 per delegate |
Course Introduction
In today’s dynamic business environment, successful contract administration and supplier relationship management are essential for achieving operational excellence, reducing risks, and maximizing value from third-party engagements. Mismanaged contracts or supplier issues can lead to project delays, cost overruns, compliance failures, and strained partnerships.
This comprehensive five-day training provides a structured approach to managing contracts and contractor/supplier relationships. It covers the full lifecycle of contract administration, from negotiation to close-out, while emphasizing proactive relationship management strategies that foster collaboration, accountability, and sustained performance.
Course Objectives
By the end of this course, participants will be able to:
• Interpret, manage, and administer commercial contracts effectively
• Monitor supplier performance and enforce contract obligations
• Apply best practices in relationship management and dispute resolution
• Identify and manage contractual and operational risks
• Align contract outcomes with strategic procurement goals
Why you Should Attend
• To reduce contractual disputes and improve supplier compliance
• To enhance collaboration and value delivery from suppliers/contractors
• To mitigate procurement risks through robust contract management practices
• To ensure legal and regulatory compliance across contracts
• To elevate internal capabilities in managing high-value, high-risk agreements
Intended Audience
This program is designed for:
• Contract managers, procurement officers, and supply chain professionals
• Vendor managers and sourcing specialists
• Project managers and commercial advisors
• Legal, compliance, and finance officers involved in contract oversight
• Department heads engaging with external suppliers and contractors
Individual Benefits
Key competencies that will be developed include:
• Contract lifecycle management
• Supplier performance monitoring and scorecarding
• Negotiation and issue resolution
• Strategic relationship development
• Legal and commercial risk awareness
Organization Benefits
Upon completing the training course, participants will demonstrate:
• Improved contract administration standards and performance monitoring
• Strengthened supplier and contractor accountability
• Reduced legal disputes and unplanned expenditures
• Enhanced value from third-party relationships
• Alignment of supplier performance with strategic goals and KPIs
Instructional Methdology
The course follows a blended learning approach combining theory with practice:
• Strategy Briefings – Key concepts in contract lifecycle, supplier governance, and commercial risk
• Case Studies – Lessons from real-world contract disputes and successful partnership models
• Workshops – Drafting KPIs, conducting performance reviews, and handling breaches
• Peer Exchange – Cross-sector insights on managing contractors and vendors
• Tools – Checklists, performance scorecards, escalation protocols, and risk registers
Course Outline
Detailed 5-Day Course Outline
Training Hours: 7:30 AM – 3:30 PM
Daily Format: 3–4 Learning Modules | Coffee breaks: 09:30 & 11:15 | Lunch Buffet: 01:00 – 02:00
Day 1: Foundations of Contract & Supplier Management
Module 1: Introduction to Contract Lifecycle Management (07:30 – 09:30)
• Key phases: initiation, execution, performance, close-out
• Roles and responsibilities of contract administrators
• Interdependencies between legal, finance, and procurement
Module 2: Types of Contracts and Key Clauses (09:45 – 11:15)
• Fixed-price, cost-plus, service level, and performance-based contracts
• Payment terms, deliverables, penalties, and dispute resolution clauses
• Reading and interpreting contractual terms
Module 3: Workshop – Contract Risk Mapping (11:30 – 01:00)
• Identifying high-risk clauses and hidden liabilities
• Categorizing and scoring risks
Module 4: Peer Exchange – Contract Challenges in Your Sector (02:00 – 03:30)
• Industry-specific risks and compliance issues
• Group discussion and mitigation strategies
Day 2: Contractor & Supplier Relationship Management
Module 5: Principles of Supplier Relationship Management (07:30 – 09:30)
• Collaborative vs. transactional relationships
• Segmentation: strategic, critical, and tactical suppliers
• Communication, alignment, and trust-building
Module 6: Performance Monitoring & SLAs (09:45 – 11:15)
• Key performance indicators (KPIs) and service level agreements (SLAs)
• Contract compliance tracking tools
• Scorecards and balanced scorecards
Module 7: Workshop – Drafting Supplier KPIs (11:30 – 01:00)
• SMART objectives linked to contractual obligations
• Monitoring timelines and escalation triggers
Module 8: Managing Cultural and Operational Differences (02:00 – 03:30)
• Cross-border contracting and international supplier engagement
• Handling time zones, local laws, and communication gaps
Day 3: Risk Management and Compliance
Module 9: Contractual Risk Identification (07:30 – 09:30)
• Common sources of contract failure and disputes
• Project risks, liability caps, indemnity, and insurance
• Regulatory and anti-bribery considerations
Module 10: Legal and Ethical Compliance (09:45 – 11:15)
• Confidentiality, IP protection, and data privacy
• Contractual due diligence and audit rights
• Anti-corruption and ESG clauses
Module 11: Workshop – Contract Compliance Assessment (11:30 – 01:00)
• Practical review of compliance with contract terms
• Identifying and addressing gaps
Module 12: Tools for Managing Risks (02:00 – 03:30)
• Risk registers, issue logs, and compliance checklists
• Stakeholder involvement and early warning systems
Day 4: Dispute Resolution & Contract Administration Excellence
Module 13: Handling Breaches and Disputes (07:30 – 09:30)
• Early warning signs of failure to perform
• Root cause analysis and corrective actions
• Informal resolution, mediation, arbitration
Module 14: Escalation and Communication Protocols (09:45 – 11:15)
• Issue management framework
• Roles and lines of escalation
• Communicating delays and variances
Module 15: Workshop – Building a Dispute Resolution Plan (11:30 – 01:00)
• Realistic dispute scenarios
• Role-playing negotiations and resolutions
Module 16: Managing Contract Amendments and Extensions (02:00 – 03:30)
• Change orders and scope management
• Contract renewals and re-negotiations
Day 5: Strategic Supplier Engagement and Close-out
Module 17: Strategic Contracting and Supplier Alignment (07:30 – 09:30)
• Aligning supplier KPIs with business strategy
• Long-term value creation from partnerships
• Joint improvement initiatives
Module 18: Contract Close-out and Lessons Learned (09:45 – 11:15)
• Documenting completion, lessons learned, and performance evaluation
• Post-contract audits and knowledge transfer
• Contract file management and retention
Module 19: Final Group Exercise – Supplier Relationship Plan (11:30 – 01:00)
• Designing a relationship governance structure
• Assigning accountabilities and success metrics
Module 20: Certification Wrap-up & Action Planning (02:00 – 03:30)
• Self-assessment and key takeaways
• Creating an action plan for immediate implementation
• Closing remarks and certificate distribution
Certification
Participants will receive a Certificate of Completion in Managing & Administering Contracts & Supplier/Contractor Relationship, validating their expertise in lifecycle contract management, supplier performance optimization, and risk mitigation.