MAKING TOUGH CONVERSATIONS EASY(ER)
“Mastering Difficult Discussions with Confidence, Clarity, and Compassion”
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Course Schedule
| Date | Venue | Fees (Online) |
|---|---|---|
| 03 Feb 2025 | Online (Live Virtual) | USD 450 per delegate |
| 27 Mar 2025 | Online (Live Virtual) | USD 450 per delegate |
Course Introduction
Every leader, manager, and professional faces difficult conversations—whether it’s delivering critical feedback, navigating conflict, or addressing performance or behavioral issues. Unfortunately, many of these conversations are avoided, poorly handled, or delayed, creating confusion, resentment, and disengagement.
This 1-day live virtual course provides a practical framework and communication tools to help participants approach tough conversations with greater clarity, empathy, and effectiveness. Through realistic scenarios and guided practice, participants will learn how to speak candidly while preserving trust and collaboration.
Course Objectives
By the end of this course, participants will be able to:
• Identify the types and triggers of difficult workplace conversations
• Prepare for challenging discussions with clarity and purpose
• Manage emotions—both their own and others’—during tough conversations
• Use structured communication tools to stay focused and respectful
• Resolve issues, preserve relationships, and build a feedback-positive culture
Key Benefits of Attending
• Gain confidence in handling sensitive topics and high-stakes discussions
• Learn to give feedback without triggering defensiveness or resistance
• Reduce conflict, miscommunication, and morale issues in your team
• Foster a more transparent, accountable, and emotionally intelligent culture
• Practice real-life conversation scenarios and get expert coaching
Intended Audience
This program is designed for:
• Managers, team leads, and supervisors
• HR professionals and business partners
• Customer-facing staff and client service teams
• Project and operations leaders
• Anyone needing to improve their ability to navigate difficult conversations
Individual Benefits
Key competencies that will be developed include:
• Assertive communication and active listening
• Emotional intelligence and conflict resolution
• Courageous conversation planning and structure
• De-escalation and response control techniques
• Trust-building and relationship maintenance
Organization Benefits
Upon completing the training course, participants will demonstrate:
• More productive, candid workplace communication
• Reduced tension, misunderstandings, and interpersonal conflict
• Stronger leadership presence and team accountability
• A healthier, feedback-friendly team environment
• Faster issue resolution and improved morale
Instructional Methdology
The course follows a blended learning approach combining theory with practice:
• Strategy Briefings – Communication frameworks and psychology of difficult conversations
• Mini Case Studies – Workplace scenarios requiring sensitive dialogue
• Workshops – Roleplay and feedback-driven practice
• Peer Exchange – Experience sharing and reflection
• Tools – Conversation prep templates, de-escalation scripts, and response planners
Course Outline
Delivery Format: Online (Live) | Platform: Zoom, WebEx or Microsoft Teams
Training Hours: 07:30 AM – 03:30 PM
Coffee Breaks: 09:30 & 11:15 | Lunch Break: 01:00 – 02:00
Module 1: The Nature of Tough Conversations (07:30 – 09:30)
• Why conversations become difficult
• Common avoidance patterns and their consequences
• Identifying what needs to be said
Module 2: Preparing for High-Stakes Dialogue (09:45 – 11:15)
• Clarifying your message, purpose, and desired outcome
• Anticipating reactions and managing expectations
• Structuring the conversation with intent and empathy
Module 3: Communication Tools and Emotional Management (11:30 – 01:00)
• Staying calm, listening actively, and asking clarifying questions
• Acknowledging emotion without losing control
• Using “I” statements, boundaries, and respectful language
Module 4: Final Workshop – Real Play Conversations (02:00 – 03:30)
• Practice session with feedback and coaching
• Building your personal tough conversation action plan
Certification
Participants will receive a Certificate of Completion in Making Tough Conversations Easy(er), validating their ability to navigate difficult conversations with clarity, courage, and professionalism in diverse workplace settings.