LEAN SIGMA PERFORMANCE IMPROVEMENT IN HEALTHCARE
Driving Patient-Centered Efficiency, Safety & Quality through Lean Six Sigma Tools
Course Schedule
| Date | Venue | Fees (Face-to-Face) |
|---|---|---|
| 02 – 06 Jun 2025 | Dubai, UAE | USD 3495 per delegate |
Course Introduction
Healthcare organizations face increasing demands for efficiency, quality, and patient safety—often with limited resources. Lean Six Sigma offers a proven methodology to address these challenges by reducing waste, improving processes, and enhancing outcomes. This course delivers practical, healthcare-specific training in Lean and Six Sigma tools for performance improvement, equipping participants to lead quality initiatives across hospitals, clinics, and health systems.
Through simulations, case studies, and interactive exercises, healthcare professionals will learn how to apply DMAIC methodology, map value streams, reduce variation, and optimize care delivery pathways without compromising clinical excellence.
Course Objectives
By the end of this course, participants will be able to:
• Apply Lean Six Sigma tools to identify and eliminate inefficiencies in healthcare
• Use the DMAIC approach to structure and lead performance improvement projects
• Develop process maps and conduct root cause analysis
• Measure and monitor key performance indicators for quality and patient safety
• Engage clinical and non-clinical staff in continuous improvement efforts
Key Benefits of Attending
• Translate Lean Six Sigma principles into practical improvements in care delivery
• Reduce delays, errors, and rework in healthcare processes
• Improve patient outcomes, satisfaction, and operational efficiency
• Equip yourself to lead cross-functional quality improvement projects
• Earn a Lean Six Sigma certificate tailored to the healthcare industry
Intended Audience
This program is designed for:
• Hospital and clinic operations managers
• Quality improvement and patient safety professionals
• Clinical leaders and department heads
• Healthcare project managers and analysts
• Anyone responsible for driving healthcare process improvement
Individual Benefits
Key competencies that will be developed include:
• Process mapping and value stream analysis
• Data collection and variation analysis
• Problem-solving using Lean Six Sigma tools (5 Whys, Fishbone, Pareto)
• Design and execution of improvement plans using DMAIC
• Change leadership in clinical and administrative settings
Organization Benefits
Upon completing the training course, participants will demonstrate:
• Improved patient flow and reduced waiting times
• Fewer clinical and administrative errors
• Higher efficiency in resource utilization and cost management
• Stronger culture of quality and accountability
• Measurable improvements in KPIs and patient satisfaction scores
Instructional Methdology
The course follows a blended learning approach combining theory with practice:
• Strategy Briefings – Overview of Lean Six Sigma in healthcare context
• Case Studies – Real-world examples from hospitals and clinics
• Workshops – Process mapping, RCA, metrics design, and A3 problem solving
• Peer Exchange – Group discussions and sharing of local challenges
• Tools – DMAIC templates, control charts, SIPOC diagrams, cause-effect matrices
Course Outline
Training Hours: 7:30 AM – 3:30 PM
Daily Format: 3–4 Learning Modules | Coffee breaks: 09:30 & 11:15 | Lunch Buffet: 01:00 – 02:00
Day 1: Foundations of Lean Six Sigma in Healthcare
Module 1: Introduction to Lean and Six Sigma (07:30 – 09:30)
• Key concepts, principles, and terminology
Module 2: The Voice of the Patient and Value in Healthcare (09:45 – 11:15)
• Defining value, waste types, patient-centered flow
Module 3: Overview of DMAIC and Project Selection (11:30 – 01:00)
• Problem definition, scoping, goal setting
Module 4: Workshop – Define a Performance Improvement Project (02:00 – 03:30)
• Apply project charter templates and define metrics
Day 2: Mapping and Measuring Processes
Module 5: Process Mapping and Value Stream Analysis (07:30 – 09:30)
• As-is vs future state, mapping patient journeys
Module 6: Data Collection and Baseline Measurement (09:45 – 11:15)
• Operational definitions, sampling, control charts
Module 7: Key Metrics in Healthcare (11:30 – 01:00)
• Quality, safety, efficiency, satisfaction indicators
Module 8: Workshop – Create a Process Map and Measurement Plan (02:00 – 03:30)
• Use SIPOC and flowcharts for real scenarios
Day 3: Analyzing Root Causes and Bottlenecks
Module 9: Root Cause Analysis (07:30 – 09:30)
• 5 Whys, Fishbone, Pareto, scatter plots
Module 10: Identifying Process Variation (09:45 – 11:15)
• Common vs special cause variation, capability analysis
Module 11: Workflow Bottlenecks and Wait Time Drivers (11:30 – 01:00)
• Queueing theory, handoffs, duplication
Module 12: Workshop – Analyze a Real-World Case for Root Causes (02:00 – 03:30)
• Apply RCA tools to a healthcare scenario
Day 4: Improving and Controlling Healthcare Processes
Module 13: Designing and Testing Process Improvements (07:30 – 09:30)
• Brainstorming, PDSA cycles, solution matrices
Module 14: Standardization and Control Plans (09:45 – 11:15)
• SOPs, checklists, visual controls
Module 15: Monitoring and Sustaining Improvements (11:30 – 01:00)
• Control charts, dashboards, feedback loops
Module 16: Workshop – Develop an Improvement and Control Plan (02:00 – 03:30)
• Apply PDSA cycle and develop control strategies
Day 5: Final Presentations and Certification
Module 17: Leading Change in Healthcare Settings (07:30 – 09:30)
• Engaging teams, managing resistance, communication
Module 18: Final Project Presentations (09:45 – 11:15)
• Present improvement plans to peers and facilitator
Module 19: Feedback and Wrap-Up Discussion (11:30 – 01:00)
• Group coaching and next steps
Module 20: Certification Review and Assessment (02:00 – 03:30)
• Final knowledge check and reflection
Certification
Participants will receive a Certificate of Completion in Lean Sigma Performance Improvement in Healthcare, validating their ability to lead, analyze, and implement structured performance improvement projects using Lean Six Sigma tools within clinical and administrative healthcare settings.