ISO 9001:2015 QMS for Internal Auditors – Quality Management System
Building Internal Audit Competence to Drive QMS Compliance and Continuous Improvement
Course Schedule
| Date | Venue | Fees (Face-to-Face) |
|---|---|---|
| 14 – 18 Dec 2025 | Doha, Qatar | USD 3495 per delegate |
Course Introduction
Internal audits are a fundamental part of the ISO 9001:2015 Quality Management System (QMS), serving as a vital mechanism for ensuring compliance, driving continual improvement, and maintaining customer satisfaction. Skilled internal auditors help organizations identify gaps, mitigate risks, and enhance operational efficiency.
This comprehensive five-day training provides participants with a deep understanding of ISO 9001:2015 requirements and the tools to plan, conduct, and report internal audits effectively. Through a combination of theory, real-world examples, and practical workshops, attendees will gain the competencies needed to serve as confident and competent internal auditors.
Course Objectives
By the end of this course, participants will be able to:
• Interpret and apply ISO 9001:2015 QMS requirements in an auditing context
• Plan and conduct internal audits based on ISO 19011 guidelines
• Identify non-conformities, assess process effectiveness, and recommend improvements
• Prepare audit reports and communicate findings professionally
• Contribute to the organization’s QMS compliance and continual improvement efforts
Key Benefits of Attending
• To develop the skills necessary to perform process-based internal audits
• To ensure ISO 9001:2015 compliance and readiness for external audits
• To contribute to quality performance and continuous improvement within your organization
• To improve documentation, reporting, and root cause analysis capabilities
• To reduce audit fatigue and improve organizational awareness of QMS
Intended Audience
This program is designed for:
• Internal auditors and quality assurance personnel
• QMS managers and process owners
• Compliance officers and risk management staff
• Professionals preparing for ISO 9001 certification or recertification
• Anyone responsible for monitoring or evaluating quality processes
Individual Benefits
Key competencies that will be developed include:
• In-depth knowledge of ISO 9001:2015 requirements
• Audit planning, execution, and follow-up skills
• Root cause analysis and corrective action evaluation
• Effective communication of audit results
• Process analysis and performance monitoring
Organization Benefits
Upon completing the training course, participants will demonstrate:
• Stronger internal audit capabilities aligned with ISO 19011
• Improved identification and correction of non-conformities
• Enhanced QMS documentation, evaluation, and reporting standards
• Greater readiness for external surveillance or certification audits
• A culture of continuous improvement and quality awareness
Instructional Methdology
The course follows a blended learning approach combining theory with practice:
• Strategy Briefings – Core principles of ISO 9001:2015 and ISO 19011 audit standards
• Case Studies – Real-life examples of audit findings and quality system non-conformities
• Workshops – Audit planning, checklists development, interview techniques, and reporting
• Peer Exchange – Sharing audit challenges, findings, and best practices
• Tools – Templates for audit programs, non-conformity reports, and corrective action tracking
Course Outline
Detailed 5-Day Course Outline
Training Hours: 7:30 AM – 3:30 PM
Daily Format: 3–4 Learning Modules | Coffee breaks: 09:30 & 11:15 | Lunch Buffet: 01:00 – 02:00
Day 1: ISO 9001:2015 Requirements and QMS Foundations
Module 1: Introduction to ISO 9001:2015 (07:30 – 09:30)
• Evolution of ISO 9001 and key principles
• Structure and terminology (Annex SL)
• Benefits of implementing a QMS
Module 2: Understanding QMS Clauses (09:45 – 11:15)
• Context of the organization, leadership, and planning
• Risks, opportunities, and documented information
• Clauses 4–10 breakdown and interpretation
Module 3: Workshop – Clause Mapping Exercise (11:30 – 01:00)
• Hands-on review of QMS documentation
• Linking QMS clauses to real-world processes
Module 4: Peer Exchange – QMS Implementation Challenges (02:00 – 03:30)
• Common pitfalls and successful case studies
Day 2: Internal Auditing Principles and ISO 19011 Guidelines
Module 5: Principles of Auditing (07:30 – 09:30)
• Purpose and scope of internal audits
• Auditor attributes, ethics, and responsibilities
• ISO 19011:2018 – guidelines for auditing management systems
Module 6: Types and Approaches to Auditing (09:45 – 11:15)
• Process, product, and system audits
• Risk-based and performance-based approaches
• Vertical, horizontal, and random sampling
Module 7: Workshop – Audit Objective & Scope Development (11:30 – 01:00)
• Drafting audit objectives and checklists
• Aligning with strategic priorities and risk areas
Module 8: Audit Program Management (02:00 – 03:30)
• Establishing annual audit plans
• Auditor selection, training, and scheduling
Day 3: Conducting Internal Audits – Techniques and Tools
Module 9: Audit Planning and Preparation (07:30 – 09:30)
• Understanding the process and collecting background information
• Checklist design and audit criteria
• Notifying auditees and planning logistics
Module 10: Audit Execution – Evidence Gathering (09:45 – 11:15)
• Interviewing techniques and observation
• Document and record review
• Identifying and recording findings
Module 11: Workshop – Simulated Audit Interviews (11:30 – 01:00)
• Role-playing internal audit interviews
• Recording objective evidence
Module 12: Handling Difficult Situations (02:00 – 03:30)
• Auditor neutrality and professional conduct
• Conflict resolution and audit etiquette
Day 4: Reporting and Follow-up of Audit Findings
Module 13: Writing Audit Reports (07:30 – 09:30)
• Structure and content of an effective audit report
• Describing findings clearly and concisely
• Classifying non-conformities
Module 14: Non-Conformance and Corrective Action (09:45 – 11:15)
• Root cause analysis methods (5 Whys, Fishbone)
• Corrective and preventive action processes
• Evaluating the effectiveness of actions taken
Module 15: Workshop – Drafting and Reviewing Audit Reports (11:30 – 01:00)
• Using real-world scenarios to write non-conformance reports
• Peer review and feedback
Module 16: Managing the Audit Cycle (02:00 – 03:30)
• Follow-up audits and continual improvement tracking
• Updating the audit program based on findings
Day 5: Audit Competency and Continuous Improvement
Module 17: Building Auditor Competence (07:30 – 09:30)
• Competency frameworks and skill development
• Ongoing training and mentoring programs
• Maintaining impartiality and credibility
Module 18: Linking Audits to Business Improvement (09:45 – 11:15)
• Audit outcomes as strategic insights
• Leveraging audit findings for innovation and quality improvement
• Management review inputs
Module 19: Final Assessment and Group Debrief (11:30 – 01:00)
• Knowledge check and group presentations
• Audit improvement strategies
Module 20: Personal Action Plan and Certification Wrap-Up (02:00 – 03:30)
• Self-assessment and development goals
• Course wrap-up, feedback, and certificate distribution
Certification
Participants will receive a Certificate of Completion in ISO 9001:2015 QMS for Internal Auditors, validating their competence in planning, conducting, reporting, and following up on internal quality audits in alignment with ISO 19011 and ISO 9001:2015 requirements.