FACILITATING CONFLICT RESOLUTION IN THE WORKPLACE
“Equipping Leaders and Teams with Tools to Navigate, Mediate, and Resolve Conflict Constructively”
Course Schedule
| Date | Venue | Fees (Online) |
|---|---|---|
| 12 Feb 2026 | Online (Live Virtual) | USD 450 per delegate |
| 26 Mar 2026 | Online (Live Virtual) | USD 450 per delegate |
Course Introduction
Workplace conflict is inevitable—but it doesn’t have to be destructive. When managed properly, conflict can lead to innovation, clarity, and stronger relationships. However, left unresolved, it often escalates, disrupts teams, and undermines productivity and morale.
This 1-day live virtual course helps leaders, HR professionals, and team members understand the sources of conflict, recognize their own conflict style, and develop practical facilitation techniques to resolve issues calmly and constructively. It focuses on mediation, communication, and structured dialogue to foster lasting resolution and psychological safety.
Course Objectives
By the end of this course, participants will be able to:
• Identify common causes of workplace conflict and early warning signs
• Understand different conflict styles and how they influence behavior
• Facilitate structured conversations that de-escalate tension and build understanding
• Apply effective mediation and problem-solving techniques in real scenarios
• Build a team culture that prevents conflict escalation and encourages openness
Key Benefits of Attending
• Gain confidence in handling interpersonal tensions and group conflicts
• Learn step-by-step methods to mediate and resolve disputes effectively
• Minimize the impact of unresolved conflict on team morale and productivity
• Strengthen your communication, empathy, and neutrality as a leader or peer
• Foster a healthier, more psychologically safe work environment
Intended Audience
This program is designed for:
• Managers, supervisors, and team leaders
• HR professionals and employee relations officers
• Project managers and team facilitators
• Staff members seeking to improve workplace collaboration
• Anyone involved in mediating or navigating workplace conflict
Individual Benefits
Key competencies that will be developed include:
• Conflict resolution and mediation skills
• Emotional intelligence and self-awareness
• Constructive communication under stress
• Active listening and reframing techniques
• Facilitation of difficult conversations
Organization Benefits
Key competencies that will be developed include:
• Conflict resolution and mediation skills
• Emotional intelligence and self-awareness
• Constructive communication under stress
• Active listening and reframing techniques
• Facilitation of difficult conversations
Instructional Methdology
The course follows a blended learning approach combining theory with practice:
• Strategy Briefings – Conflict resolution theory, behavioral models, and best practices
• Mini Case Studies – Workplace conflict scenarios and resolution outcomes
• Workshops – Conflict style assessments, mediation roleplays, and resolution planning
• Peer Exchange – Group reflection and facilitation feedback
• Tools – Mediation templates, conflict conversation guides, and resolution checklists
Course Outline
Delivery Format: Online (Live) | Platform: Zoom, WebEx or Microsoft Teams
Training Hours: 07:30 AM – 03:30 PM
Coffee Breaks: 09:30 & 11:15 | Lunch Break: 01:00 – 02:00
- Module 1: Understanding Conflict (07:30 – 09:30)
• Types and stages of workplace conflict
• Recognizing early signs and root causes
• The cost of unresolved issues - Module 2: Conflict Styles and Triggers (09:45 – 11:15)
• The Thomas-Kilmann conflict model
• Identifying your own conflict style
• How emotions and assumptions drive escalation - Module 3: Facilitating Constructive Resolution (11:30 – 01:00)
• Creating safety and neutrality as a facilitator
• Structuring a conflict resolution conversation
• Active listening and reframing techniques - Module 4: Final Simulation – Conflict Mediation Roleplay (02:00 – 03:30)
• Live roleplay based on real workplace challenges
• Peer feedback and resolution planning
• Personal action plan for conflict facilitation
Certification
Participants will receive a Certificate of Completion in Facilitating Conflict Resolution in the Workplace, recognizing their ability to guide constructive dialogue, mediate differences, and foster healthier team relationships.