EMOTIONAL INTELLIGENCE, SKILLS & COMPETENCE
Mastering Self-Awareness, Emotional Control, and Interpersonal Influence for Leadership and Performance
Course Schedule
| Date | Venue | Fees |
|---|---|---|
| 26 – 28 Feb 2025 | Online (Live Virtual) | USD 1000 per delegate |
| 28 – 30 May 2025 | Dubai, UAE | USD 2495 per delegate |
| 28 – 30 Jul 2025 | Muscat, Oman | USD 2495 per delegate |
Course Introduction
Emotional intelligence (EQ) is the cornerstone of effective leadership, teamwork, and personal resilience. It enables individuals to manage themselves and their relationships with greater insight, empathy, and control. In high-pressure and fast-paced environments, EQ is what distinguishes top performers from the rest—not just intelligence or technical skill.
This three-day interactive course equips participants with the knowledge, tools, and frameworks to build emotional competence. Whether online or face-to-face, attendees will explore self-awareness, self-regulation, motivation, empathy, and social skills to enhance their ability to lead, collaborate, and thrive in any professional setting.
Course Objectives
By the end of this course, participants will be able to:
• Understand the five domains of emotional intelligence and their impact at work
• Increase self-awareness and recognize emotional triggers
• Develop strategies for emotional self-regulation and stress management
• Improve empathy and interpersonal relationships
• Communicate and lead with greater emotional clarity and influence
Key Benefits of Attending
• Strengthen personal and professional impact through higher EQ
• Respond more constructively in emotionally charged situations
• Build stronger relationships across teams and stakeholders
• Enhance leadership credibility through emotional mastery
• Reduce conflict and improve collaboration in any environment
Intended Audience
This program is designed for:
• Professionals and leaders at all levels seeking to strengthen soft skills
• HR, L&D, and OD practitioners focused on team development
• Managers looking to improve team dynamics and morale
• Customer-facing or stakeholder management professionals
• Anyone navigating complex human interactions at work
Individual Benefits
Key competencies that will be developed include:
• Self-awareness and emotional regulation
• Empathy and active listening
• Resilience and stress tolerance
• Assertiveness and interpersonal influence
• Conflict resolution and social agility
Organization Benefits
Upon completing the training course, participants will demonstrate:
• Greater collaboration and reduced team conflict
• Improved communication, morale, and engagement
• Stronger leadership effectiveness and influence
• Enhanced service delivery and stakeholder trust
• A culture of accountability, empathy, and trust
Instructional Methdology
INSTRUCTIONAL METHODOLOGY
Delivery Format:
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26 – 28 Feb session: Online (Live) via Zoom, WebEx or Microsoft Teams
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All others: In-person (face-to-face)
The course uses a blended learning approach combining theory with real-world application:
• Strategy Briefings – Emotional intelligence models and practical applications
• Case Studies – EQ challenges in leadership, teamwork, and customer service
• Workshops – Self-assessments, emotional mapping, and empathy practice
• Peer Exchange – Group coaching, feedback, and real-life scenario discussions
• Tools – EQ self-evaluation tools, reflection guides, and behavioral checklists
DETAILED 3-DAY COURSE OUTLINE
Training Hours: 7:30 AM – 3:30 PM (local time or per online session)
Daily Format: 3–4 Learning Modules | Breaks at 09:30 & 11:15 | Lunch: 01:00 – 02:00
Day 1: Foundations of Emotional Intelligence
Module 1: Introduction to Emotional Intelligence (07:30 – 09:30)
• The five domains of EQ: Self-awareness, self-regulation, motivation, empathy, and social skills
• Why EQ matters more than IQ in leadership and teamwork
• Self-assessment: Your current emotional intelligence profile
Module 2: Developing Self-Awareness (09:45 – 11:15)
• Recognizing emotional triggers and patterns
• The role of mindfulness and reflection in emotional clarity
• Aligning internal states with professional behavior
Module 3: Emotional Self-Regulation and Control (11:30 – 01:00)
• Managing emotions under pressure
• Techniques to defuse anger, frustration, and anxiety
• Emotional agility: shifting mindset quickly and effectively
Module 4: Workshop – Emotional Trigger Map (02:00 – 03:30)
• Participants identify their typical emotional responses and plan regulation strategies
Day 2: Interpersonal Skills and Empathy
Module 1: Understanding and Expressing Empathy (07:30 – 09:30)
• Emotional attunement in diverse teams
• Listening with empathy and compassion
• Validating others without losing objectivity
Module 2: Communication and Emotional Clarity (09:45 – 11:15)
• Speaking with emotional precision and assertiveness
• Balancing directness with emotional sensitivity
• Reading body language and tone
Module 3: Building Trust and Rapport in Relationships (11:30 – 01:00)
• Credibility and consistency in communication
• Navigating cultural and personality differences
• Dealing with difficult personalities diplomatically
Module 4: Workshop – Empathy in Action (02:00 – 03:30)
• Practice scenarios: giving feedback, handling complaints, and building rapport
Day 3: Leadership, Conflict, and Emotional Mastery
Module 1: Motivation and the Emotion-Performance Link (07:30 – 09:30)
• Self-motivation and optimism under stress
• Emotional climate and team morale
• Aligning personal values with professional goals
Module 2: Conflict Resolution and Difficult Conversations (09:45 – 11:15)
• Identifying emotional sources of conflict
• Staying emotionally grounded in disagreement
• Collaborative language for resolution
Module 3: Building an Emotionally Intelligent Team Culture (11:30 – 01:00)
• Role modeling EQ as a leader
• Promoting psychological safety and inclusion
• Practical actions to foster EQ across teams
Module 4: Final Workshop – Personal EQ Development Plan (02:00 – 03:30)
• Build a 60-day action plan to enhance emotional competence
• Peer feedback and course reflection
Course Outline
Participants will receive a Certificate of Completion in Emotional Intelligence, Skills & Competence, validating their mastery of emotional awareness, interpersonal communication, and self-management strategies for professional effectiveness.