EFFECTIVE SALES THROUGH CUSTOMER-FOCUSED STRATEGIES
Drive Revenue Growth by Aligning Sales Tactics with Customer Needs and Behaviors
Course Schedule
| Date | Venue | Fees (Face-to-Face) |
|---|---|---|
| 06 – 08 Oct 2025 | Doha – Qatar | USD 2495 per delegate |
Course Introduction
In today’s competitive and customer-driven marketplace, traditional sales techniques are no longer sufficient. To close deals consistently and build long-term relationships, sales professionals must adopt customer-centric strategies that focus on delivering value, solving problems, and creating meaningful engagement throughout the buyer journey.
This dynamic 3-day course provides participants with a structured, consultative approach to selling that is rooted in understanding customer needs, motivations, and decision-making styles. It equips professionals with practical tools to enhance trust, handle objections, and convert interest into long-term business.
Course Objectives
By the end of this course, participants will be able to:
• Understand and apply customer-focused selling principles and techniques
• Identify customer buying behaviors and tailor sales approaches accordingly
• Build rapport, ask powerful questions, and uncover hidden needs
• Present value-based solutions that drive decision-making and loyalty
• Manage the sales pipeline, overcome objections, and close effectively
Key Benefits of Attending
• Learn proven techniques to build trust and increase closing ratios
• Shift from product-pushing to solution-based selling
• Improve listening, questioning, and persuasive communication skills
• Discover how to align your value proposition with customer priorities
• Strengthen long-term relationships and drive repeat business
Intended Audience
This program is designed for:
• Sales executives, account managers, and sales consultants
• Business development professionals and client relationship managers
• Marketing and customer service personnel involved in sales processes
• Entrepreneurs and business owners looking to grow their sales capability
• Anyone involved in B2B or B2C selling environments
Individual Benefits
Key competencies that will be developed include:
• Customer needs assessment and buying style adaptation
• Consultative and value-based selling
• Objection handling and negotiation
• Sales presentation and closing techniques
• Pipeline and account management
Organization Benefits
Upon completing the training course, participants will demonstrate:
• Higher sales effectiveness and conversion rates
• Improved customer retention and repeat business
• Sales approaches aligned with brand values and customer experience goals
• Enhanced collaboration between sales, marketing, and service teams
• Revenue growth driven by stronger client relationships
Instructional Methdology
The course follows a blended learning approach combining theory with practice:
• Strategy Briefings – Concepts in modern sales psychology and customer buying patterns
• Case Studies – Real-world examples of customer-driven sales transformations
• Workshops – Live role-plays, pitch refinement, and solution development exercises
• Peer Exchange – Group feedback on challenges, wins, and techniques
• Tools – Sales call planning templates, objection-response matrices, and CRM planning sheets
Course Outline
DETAILED 3-DAY COURSE OUTLINE
Training Hours: 7:30 AM – 3:30 PM
Daily Format: 3–4 Learning Modules | Coffee breaks: 09:30 & 11:15 | Lunch Buffet: 01:00 – 02:00
Day 1: Foundations of Customer-Focused Selling
Module 1: Shifting to a Customer-Centric Mindset (07:30 – 09:30)
• Why customers buy and how they decide
• Consultative vs. transactional selling
Module 2: Understanding Customer Needs (09:45 – 11:15)
• Building rapport and trust
• Effective questioning and listening techniques
Module 3: Workshop – Customer Persona & Pain Point Mapping (11:30 – 01:00)
• Define buyer types and their core challenges
Module 4: Peer Exchange – Sales Challenges in Your Market (02:00 – 03:30)
• Group discussion and best-practice sharing
Day 2: Presenting Value and Navigating the Sales Journey
Module 1: Solution Selling and Value Propositions (07:30 – 09:30)
• Communicating benefits, not features
• Tailoring solutions to buyer priorities
Module 2: Handling Objections Effectively (09:45 – 11:15)
• Types of objections and response strategies
• Building confidence through preparation
Module 3: Workshop – Crafting & Delivering Sales Pitches (11:30 – 01:00)
• Practice delivering high-impact, tailored value presentations
Module 4: Group Feedback Session – Pitch Refinement (02:00 – 03:30)
• Critique and refine pitches for clarity and persuasion
Day 3: Closing, Follow-Up, and Long-Term Relationships
Module 1: Closing Techniques and Commitment Triggers (07:30 – 09:30)
• Recognizing buying signals and closing at the right time
• Trial closes, assumptive closes, and value re-confirmation
Module 2: Managing the Sales Pipeline (09:45 – 11:15)
• Forecasting, opportunity tracking, and CRM best practices
Module 3: Workshop – Objection Simulation and Closing Roleplay (11:30 – 01:00)
• Real-time handling of complex sales scenarios
Module 4: Final Plan – Sales Strategy for Your Key Accounts (02:00 – 03:30)
• Develop a personal sales improvement plan
Certification
Participants will receive a Certificate of Completion in Effective Sales Through Customer-Focused Strategies, validating their ability to apply consultative sales techniques that build trust, enhance customer relationships, and deliver sustainable sales results.