EFFECTIVE KPI MANAGEMENT & BALANCED SCORECARD SUCCESS
“Driving Organizational Performance Through Measurable Goals and Strategic Alignment”
Course Schedule
| Date | Venue | Fees (Face-to-Face) |
|---|---|---|
| 04 – 05 Mar 2025 | Kuala Lumpur, Malaysia | USD 1995 per delegate |
Course Introduction
In today’s competitive and accountability-driven environment, organizations must track what truly matters. Key Performance Indicators (KPIs) and the Balanced Scorecard (BSC) provide structured ways to measure success, align teams with strategy, and drive performance. However, poorly designed KPIs or misaligned scorecards often lead to confusion, wasted effort, and underperformance.
This 2-day training course equips managers, strategists, and performance professionals with practical tools to design, implement, and manage effective KPIs and Balanced Scorecards. Participants will gain the knowledge to turn strategy into measurable results, link goals across departments, and foster a culture of performance accountability.
Course Objectives
By the end of this course, participants will be able to:
• Design SMART and strategically aligned KPIs for various functions
• Apply the Balanced Scorecard framework to link goals to strategy
• Cascade KPIs across departments and roles to ensure accountability
• Monitor, report, and review performance data effectively
• Align individual performance with organizational objectives
Key Benefits of Attending
• Avoid the common pitfalls of meaningless or conflicting KPIs
• Translate strategy into action using a proven performance model
• Improve transparency, focus, and motivation across teams
• Learn how to use KPIs for strategic planning, budgeting, and reviews
• Apply dashboards and scorecards to monitor progress and course correct
Intended Audience
This program is designed for:
• Department heads, team leaders, and operational managers
• Strategy, planning, and performance management professionals
• HR, finance, and quality management teams
• Business analysts and internal auditors
• Anyone involved in setting or managing KPIs and performance targets
Individual Benefits
Key competencies that will be developed include:
• KPI design, alignment, and cascading techniques
• Balanced Scorecard planning and implementation
• Performance analysis and reporting
• Strategic thinking and value-driven measurement
• Communication and influence in performance discussions
Organization Benefits
Upon completing the training course, participants will demonstrate:
• Improved strategy execution and operational alignment
• Clearer accountability and performance ownership at all levels
• More relevant and reliable performance data for decision-making
• Increased employee engagement through visible results and recognition
• Better integration of planning, budgeting, and performance monitoring
Instructional Methdology
The course follows a blended learning approach combining theory with practice:
• Strategy Briefings – KPI and BSC concepts, principles, and trends
• Case Studies – Real-world examples of successful performance systems
• Workshops – Designing KPIs and developing scorecards in practical scenarios
• Peer Exchange – Performance management challenges and success sharing
• Tools – KPI selection templates, cascading models, and scorecard dashboards
Course Outline
Training Hours: 7:30 AM – 3:30 PM
Daily Format: 3–4 Learning Modules | Coffee breaks: 09:30 & 11:15 | Lunch Buffet: 01:00 – 02:00
Day 1: Designing Effective KPIs
Module 1: Fundamentals of Performance Measurement (07:30 – 09:30)
• What makes a KPI strategic, relevant, and actionable
• Common pitfalls in KPI selection and interpretation
• Linking KPIs to mission, vision, and values
Module 2: SMART KPIs and Target Setting (09:45 – 11:15)
• Writing SMART KPIs across functional areas
• Balancing lagging and leading indicators
• Setting realistic, motivating performance targets
Module 3: KPI Cascading and Accountability (11:30 – 01:00)
• Aligning KPIs across teams and job roles
• Cross-functional KPI integration
• Clarifying ownership and accountability
Module 4: Workshop – KPI Development Exercise (02:00 – 03:30)
• Group activity on real or sample business scenarios
Day 2: Implementing and Managing the Balanced Scorecard
Module 5: The Balanced Scorecard Framework (07:30 – 09:30)
• Kaplan & Norton’s four perspectives explained
• Translating strategy into scorecard objectives
• Aligning strategy maps and departmental plans
Module 6: Monitoring and Reporting with BSC (09:45 – 11:15)
• Setting BSC measures, initiatives, and milestones
• Building and using BSC dashboards
• Scorecard review cycles and governance
Module 7: Using KPIs for Decision-Making (11:30 – 01:00)
• Analyzing trends and performance gaps
• Course corrections and action planning
• Embedding performance thinking in leadership
Module 8: Final Simulation – Presenting a Scorecard Strategy (02:00 – 03:30)
• Group presentation and feedback session
• Action plans for implementation in participants’ organizations
Certification
Participants will receive a Certificate of Completion in Effective KPI Management & Balanced Scorecard Success, confirming their capability to design, manage, and apply performance tools that align operations with strategic intent.