EFFECTIVE INCIDENT INVESTIGATION & REPORTING
“Uncovering Root Causes, Preventing Recurrence, and Building a Culture of Accountability”
Course Schedule
| Date | Venue | Fees (Face-to-Face) |
|---|---|---|
| 27 – 29 Jan 2025 | Doha, Qatar | USD 2495 per delegate |
| 25 – 27 Feb 2025 | Kuala Lumpur, Malaysia | USD 2495 per delegate |
| 06 – 08 May 2025 | Doha, Qatar | USD 2495 per delegate |
| 15 – 17 Jun 2025 | Manama, Bahrain | USD 2495 per delegate |
Course Introduction
Effective incident investigation and reporting are essential for improving safety performance, reducing risks, and enhancing operational resilience. This course equips safety, operations, and HR professionals with practical tools and techniques to investigate incidents systematically, identify root causes, and develop preventative strategies.
Through case studies, scenario exercises, and proven frameworks, participants will learn how to lead investigations that drive meaningful organizational change and ensure regulatory compliance.
Course Objectives
By the end of this course, participants will be able to:
- Conduct comprehensive investigations following an incident
- Apply root cause analysis methodologies (5 Whys, Fishbone, etc.)
- Collect and preserve evidence effectively
- Interview witnesses and document findings professionally
- Create accurate and action-oriented incident reports
- Recommend corrective and preventive measures
- Promote a no-blame safety culture.
Key Benefits of Attending
- Gain practical skills to manage incidents professionally and with confidence
- Learn how to uncover underlying causes—not just surface symptoms
- Avoid repeat incidents by implementing stronger corrective actions
- Improve safety communication and interdepartmental cooperation
- Fulfill legal and regulatory obligations through strong documentation.
Intended Audience
This program is designed for:
- HSE Officers, Supervisors, and Managers
- Operations and Maintenance Leaders
- Risk, Compliance, and Quality Professionals
- Human Resource and Industrial Relations Managers
- Anyone responsible for incident response or documentation.
Individual Benefits
Key competencies that will be developed include:
- Root cause thinking and analysis
- Evidence gathering and documentation
- Interview and interpersonal communication skills
- Reporting and regulatory interpretation
- Preventive and corrective action planning
Organization Benefits
Upon completing the training course, participants will demonstrate:
- Reduced recurrence of similar incidents
- Enhanced compliance with investigation standards (e.g., OSHA, ISO)
- More credible and professional incident documentation
- Improved safety culture and employee trust
- Faster resolution and stronger preventive controls.
Instructional Methdology
The course follows a blended learning approach combining theory with practice:
- Lectures – Step-by-step guidance and legal context
- Exercises – Interview simulations and evidence analysis
- Case Studies – Review of real-world incidents and investigations
- Group Work – Collaborative development of investigation plans
- Feedback – Trainer evaluation of participant investigation reports
Course Outline
Detailed 3-Day Course Outline
Training Hours: 7:30 AM – 3:30 PM
Daily Format: 2–3 Learning Modules | Coffee breaks: 09:30 & 11:15 | Lunch Buffet: 01:00 – 02:00
Day 1: Investigation Fundamentals
Module 1: Introduction to Incident Investigation (07:30 – 09:30)
- Definitions, legal obligations, and investigation types
Module 2: Planning and Launching an Investigation (09:45 – 11:15)
- Initial response, scene control, and team assignment
Module 3: Evidence Collection and Documentation (11:30 – 01:00)
- Physical, photographic, and digital evidence handling
Module 4: Practical Exercise – Case Scenario Walkthrough (02:00 – 03:30)
- Identifying key facts and building a preliminary report
Day 2: Analysis Techniques and Root Cause Identification
Module 5: Interviewing Techniques and Witness Management (07:30 – 09:30)
- Planning, conducting, and recording interviews
Module 6: Root Cause Analysis Methods (09:45 – 11:15)
- 5 Whys, Fishbone Diagram, Fault Tree, and Bowtie
Module 7: Building Timelines and Causal Trees (11:30 – 01:00)
- Reconstructing the event with logic and evidence
Module 8: Case Study Analysis and Peer Discussion (02:00 – 03:30)
- Real-world example breakdown
Day 3: Reporting and Corrective Action
Module 9: Writing Professional Incident Reports (07:30 – 09:30)
- Report structure, language, and tone
Module 10: Developing Recommendations and CAPA Plans (09:45 – 11:15)
- Action prioritization and responsibility tracking
Module 11: Closing the Investigation and Organizational Learning (11:30 – 01:00)
- Finalizing, communicating, and retaining reports
Module 12: Group Presentation – Final Investigation Simulation (02:00 – 03:30)
- Team-based presentation and feedback from facilitator
Certification
Participants who complete the program will receive a Effective Incident Investigation & Reporting, recognizing the development of practical and strategic financial expertise.