DEVELOPING & IMPLEMENTING BUSINESS PROCESS IMPROVEMENTS
Streamlining Operations, Eliminating Inefficiencies, and Enhancing Organizational Performance
Course Schedule
| Date | Venue | Fees (Face-to-Face) |
|---|---|---|
| 15 – 19 Dec 2025 | Dubai – UAE | USD 3495 per delegate |
Course Introduction
In today’s competitive business environment, operational efficiency and continuous improvement are vital to achieving sustainable success. Poorly designed or outdated processes can result in wasted resources, inconsistent quality, and reduced customer satisfaction. Organizations must be agile and proactive in identifying, developing, and implementing business process improvements (BPI) that deliver measurable value.
This intensive 5-day course provides a practical, results-driven framework for analyzing existing processes, identifying improvement opportunities, and executing sustainable changes. Participants will learn how to apply process mapping, root cause analysis, Lean principles, and change management strategies to drive performance, productivity, and innovation.
Course Objectives
By the end of this course, participants will be able to:
• Analyze and document business processes using industry-standard tools
• Identify process inefficiencies, waste, and bottlenecks
• Develop business process improvement initiatives with measurable goals
• Apply Lean, Six Sigma, and continuous improvement methodologies
• Manage stakeholder alignment and ensure successful implementation
Key Benefits of Attending
• Enhance your ability to streamline workflows and reduce operational costs
• Boost productivity, quality, and customer satisfaction through better processes
• Gain hands-on experience with tools like process mapping, cause-effect analysis, and value stream analysis
• Strengthen your strategic thinking and problem-solving capabilities
• Lead or support business transformation projects with confidence
Intended Audience
This program is designed for:
• Process improvement professionals and BPI team members
• Operations managers and quality assurance personnel
• Business analysts and project managers
• Functional heads responsible for performance optimization
• Professionals seeking to drive continuous improvement and change
Individual Benefits
Key competencies that will be developed include:
• Process mapping and gap analysis
• Root cause identification and solution design
• Lean and continuous improvement tool application
• Facilitation and stakeholder engagement skills
• Implementation planning and change leadership
Organization Benefits
Upon completing the training course, participants will demonstrate:
• Increased efficiency and reduced process cycle time
• Improved product/service quality and consistency
• Better alignment of operations with business goals
• Stronger cross-functional collaboration and accountability
• More agile and innovation-ready organizational culture
Instructional Methdology
The course follows a blended learning approach combining theory with practice:
• Strategy Briefings – BPI frameworks, tools, and methodologies
• Case Studies – Real-world examples of successful process improvement initiatives
• Workshops – Process mapping, root cause analysis, and redesign exercises
• Peer Exchange – Group discussions on improvement challenges and best practices
• Tools – Templates for process assessment, KPI tracking, and implementation planning
Course Outline
Detailed 5-Day Course Outline
Training Hours: 7:30 AM – 3:30 PM
Daily Format: 3–4 Learning Modules | Coffee breaks: 09:30 & 11:15 | Lunch Buffet: 01:00 – 02:00
Day 1: Introduction to Business Process Improvement
Module 1: Understanding Processes and Their Impact (07:30 – 09:30)
• What is BPI? Why it matters in modern organizations
Module 2: Key Concepts and BPI Frameworks (09:45 – 11:15)
• Continuous improvement, Lean, and Six Sigma basics
Module 3: Workshop – Identifying Improvement Opportunities (11:30 – 01:00)
• Map a current process and highlight gaps
Module 4: Peer Exchange – BPI Projects in Your Organization (02:00 – 03:30)
• Review ongoing or planned improvement efforts
Day 2: Process Mapping and Performance Analysis
Module 5: Process Mapping Techniques (07:30 – 09:30)
• Flowcharts, swimlane diagrams, and value stream maps
Module 6: Performance Metrics and Gap Analysis (09:45 – 11:15)
• Baseline measures, KPIs, and benchmarking
Module 7: Workshop – Build a Value Stream Map (11:30 – 01:00)
• Identify NVA activities and root causes
Module 8: Case Study – Business Process Assessment (02:00 – 03:30)
• Analyze an underperforming process scenario
Day 3: Root Cause Analysis and Solution Design
Module 9: Identifying and Diagnosing Process Failures (07:30 – 09:30)
• Cause-and-effect, 5 Whys, and Pareto analysis
Module 10: Generating and Prioritizing Solutions (09:45 – 11:15)
• Countermeasure selection, impact vs. effort grids
Module 11: Workshop – Problem-Solving Exercise (11:30 – 01:00)
• Apply structured thinking to a real process issue
Module 12: Peer Exchange – Roadblocks to Improvement (02:00 – 03:30)
• Explore change resistance and solution buy-in
Day 4: Implementation and Change Management
Module 13: Planning for Implementation Success (07:30 – 09:30)
• Action plans, timelines, and resource allocation
Module 14: Stakeholder Engagement and Communication (09:45 – 11:15)
• Managing expectations and overcoming resistance
Module 15: Workshop – BPI Implementation Plan (11:30 – 01:00)
• Develop a plan with deliverables and milestones
Module 16: Case Study – Transformation Through BPI (02:00 – 03:30)
• Examine a real case from planning to execution
Day 5: Sustaining and Scaling Improvements
Module 17: Monitoring, KPIs, and Continuous Improvement (07:30 – 09:30)
• Control charts, dashboards, and performance reviews
Module 18: Embedding a Culture of Improvement (09:45 – 11:15)
• Coaching, knowledge sharing, and lessons learned
Module 19: Final Project – BPI Strategy Presentation (11:30 – 01:00)
• Present a mock initiative and receive feedback
Module 20: Wrap-Up, Feedback, and Certification (02:00 – 03:30)
• Course review, final Q&A, and certificate awarding
Certification
Participants will receive a Certificate of Completion in Developing & Implementing Business Process Improvements, validating their ability to lead process analysis and implement performance-boosting initiatives aligned with organizational goals.