COMPETENCY-BASED INTERVIEWING & SELECTION FOR HIRING MANAGERS
Enhancing Recruitment Effectiveness Through Behavioral Interviewing and Evidence-Based Selection
[mawa_download_flyer course_id=%_ID%]
Course Schedule
| Date | Venue | Fees |
|---|---|---|
| 27 – 28 Feb 2025 | Kuala Lumpur, Malaysia | USD 1995 per delegate |
| 04 – 05 Mar 2025 | Doha, Qatar | USD 1995 per delegate |
Course Introduction
Making the right hiring decision is critical to team performance and organizational success. However, traditional interviews often rely on gut feeling rather than objective assessment. Competency-based interviewing (CBI) empowers hiring managers to identify the right talent by focusing on real-life behaviors that predict future success.
This practical 2-day course equips hiring managers with the tools and techniques to conduct structured, legally defensible, and performance-focused interviews. Participants will learn how to define key competencies, ask the right behavioral questions, and evaluate candidates consistently and fairly.
Course Objectives
By the end of this course, participants will be able to:
• Understand the principles and benefits of competency-based interviewing
• Define job-specific behavioral competencies aligned with role success
• Design structured interview guides and rating tools
• Conduct effective interviews using the STAR technique
• Make objective hiring decisions based on evidence and consistency
Key Benefits of Attending
• Improve hiring accuracy and reduce employee turnover
• Learn to ask insightful questions that reveal real capabilities
• Ensure fairness and compliance in your selection process
• Build confidence in interviewing and decision-making
• Contribute to a stronger and more aligned organizational culture
Intended Audience
This program is designed for:
• Hiring managers and line supervisors involved in recruitment
• HR business partners and talent acquisition professionals
• Department heads and team leads
• Anyone responsible for making or contributing to hiring decisions
Individual Benefits
Key competencies that will be developed include:
• Interview preparation and questioning techniques
• Ability to assess behaviors against job competencies
• Skill in interpreting candidate responses for cultural and performance fit
• Confidence in managing panel interviews and providing feedback
• Enhanced judgment in final hiring decisions
Organization Benefits
Upon completing the training course, participants will demonstrate:
• More reliable and valid hiring practices
• Increased quality of hire and faster onboarding
• Stronger team performance through better role fit
• Reduced bias and greater fairness in selection
• Compliance with HR and legal standards for recruitment
Instructional Methdology
The course follows a blended learning approach combining theory with practice:
• Strategy Briefings – Competency frameworks and structured interviewing
• Case Studies – Examples of hiring success and misalignment
• Workshops – Question design, interview simulations, and rating exercises
• Peer Exchange – Sharing industry hiring challenges and insights
• Tools – Interview guides, scoring templates, and evaluation checklists
Course Outline
DETAILED 2-DAY COURSE OUTLINE
Training Hours: 07:30 AM – 03:30 PM
Daily Format: 3–4 Learning Modules | Coffee breaks: 09:30 & 11:15 | Lunch Buffet: 01:00 – 02:00
Day 1: Foundations of Competency-Based Interviewing
Module 1: Introduction to Competency-Based Selection (07:30 – 09:30)
• Challenges with traditional interviewing
• The business case for competency-based approaches
• Overview of behavioral competencies
Module 2: Defining Success Profiles (09:45 – 11:15)
• Identifying key competencies for specific roles
• Linking behaviors to performance and values
• Customizing competency dictionaries
Module 3: Question Design and the STAR Technique (11:30 – 01:00)
• Structuring effective behavioral questions
• Probing for depth, relevance, and context
• Using STAR (Situation, Task, Action, Result) for consistency
Module 4: Workshop – Build Your Interview Guide (02:00 – 03:30)
• Teams develop role-based questions and scoring tools
Day 2: Interviewing, Evaluation & Decision-Making
Module 1: Conducting the Interview (07:30 – 09:30)
• Managing candidate comfort and consistency
• Active listening and behavioral cues
• Interview do’s and don’ts for legal and cultural fit
Module 2: Scoring and Candidate Evaluation (09:45 – 11:15)
• Rating responses using evidence-based criteria
• Avoiding bias in scoring and decision-making
• Debriefing as a panel and reaching consensus
Module 3: Final Selection and Post-Interview Actions (11:30 – 01:00)
• Reference checks and second interviews
• Documenting hiring decisions
• Communicating outcomes and feedback
Module 4: Final Workshop – Interview Simulation (02:00 – 03:30)
• Teams conduct and evaluate live interviews using STAR and scoring tools
Certification
Participants will receive a Certificate of Completion in Competency-Based Interviewing & Selection for Hiring Managers, validating their ability to conduct structured interviews, assess behaviors, and select candidates aligned with performance and culture.