CERTIFICATE IN OPERATIONS MANAGEMENT
“Mastering Core Operational Skills to Improve Efficiency, Quality, and Strategic Execution”
Course Schedule
| Date | Venue | Fees (Face-to-Face) |
|---|---|---|
| 10 – 14 Nov 2025 | Dubai – UAE | USD 3495 per delegate |
Course Introduction
Operations Management is at the heart of every successful organization—transforming resources into goods and services efficiently and effectively. With rising customer expectations, global competition, and rapid technological change, operations professionals must be equipped with the skills to lead process improvement, quality control, and value creation.
This intensive 5-day certification course provides professionals with practical tools and strategies to design, manage, and optimize operations. Covering supply chain integration, quality systems, lean methodologies, and performance measurement, the course empowers participants to drive operational excellence and align operations with strategic goals.
Course Objectives
By the end of this course, participants will be able to:
• Understand the key functions and scope of modern operations management
• Apply tools for process analysis, quality control, and continuous improvement
• Integrate supply chain and logistics with operational planning
• Use KPIs and analytics for operations performance monitoring
• Implement lean and agile principles for operational efficiency
Key Benefits of Attending
• Develop end-to-end visibility of business operations
• Reduce waste, increase productivity, and improve customer satisfaction
• Gain internationally recognized tools and frameworks used in top organizations
• Enhance collaboration across production, quality, procurement, and logistics
• Build a solid foundation for leadership roles in operations and supply chain
Intended Audience
This program is designed for:
• Operations and Production Managers
• Supply Chain and Logistics Professionals
• Industrial Engineers and Business Analysts
• Process Improvement and Quality Specialists
• Anyone aspiring to build or expand their operations management expertise
Individual Benefits
Key competencies that will be developed include:
• Process design and operations strategy formulation
• Lean management, Six Sigma, and quality assurance methods
• Supply chain coordination and demand planning
• Inventory, scheduling, and capacity management
• Performance monitoring using operations KPIs and dashboards
Organization Benefits
Upon completing the training course, participants will demonstrate:
• Improved process efficiency and resource utilization
• Better alignment of operations with strategic and financial goals
• Enhanced product and service quality standards
• Optimized inventory and supply chain responsiveness
• Operational agility to adapt to market demands and disruptions
Instructional Methdology
The course follows a blended learning approach combining theory with practice:
• Strategy Briefings – Core principles of operations management
• Case Studies – Global best practices and real-life performance turnarounds
• Workshops – Capacity planning, value stream mapping, KPI analysis
• Peer Exchange – Sector-specific challenges and continuous improvement insights
• Tools – SOP templates, scorecards, lean toolkits, and process maps
Course Outline
DETAILED 5-DAY COURSE OUTLINE
Training Hours: 07:30 AM – 03:30 PM
Daily Format: 3–4 Learning Modules | Coffee breaks: 09:30 & 11:15 | Lunch Buffet: 01:00 – 02:00
Day 1: Foundations of Operations Management
Module 1: Introduction to Operations Strategy (07:30 – 09:30)
• Operations as a competitive advantage; strategic alignment
Module 2: Process Types and Design (09:45 – 11:15)
• Job shops, batch, line, and continuous flow processes
Module 3: Capacity Planning and Facility Layout (11:30 – 01:00)
• Forecasting, bottlenecks, and long-term capacity decisions
Module 4: Workshop – Process Mapping and Waste Identification (02:00 – 03:30)
• Value stream mapping and identifying inefficiencies
Day 2: Quality Management and Continuous Improvement
Module 5: Principles of Quality Control (07:30 – 09:30)
• QC tools, ISO standards, and cost of poor quality
Module 6: Six Sigma and Root Cause Analysis (09:45 – 11:15)
• DMAIC framework and problem-solving techniques
Module 7: Lean Operations and Kaizen (11:30 – 01:00)
• Muda elimination, 5S, and continuous improvement loops
Module 8: Workshop – Root Cause and Improvement Plan (02:00 – 03:30)
• Applying fishbone diagrams and 5 Whys
Day 3: Supply Chain and Inventory Management
Module 9: Supply Chain Structure and Strategy (07:30 – 09:30)
• Global sourcing, logistics, and supply network configuration
Module 10: Inventory Management Techniques (09:45 – 11:15)
• EOQ, ABC analysis, JIT, and safety stock
Module 11: Procurement and Supplier Coordination (11:30 – 01:00)
• Vendor rating, contract management, and lead time control
Module 12: Workshop – Inventory Optimization Simulation (02:00 – 03:30)
• Using demand and supply variability for decision-making
Day 4: Scheduling, Planning, and Automation
Module 13: Production Planning and Control (07:30 – 09:30)
• MRP, ERP systems, Gantt charts, and scheduling techniques
Module 14: Demand Forecasting and Sales-Operations Planning (09:45 – 11:15)
• Time-series, causal, and collaborative forecasting
Module 15: Automation and Digital Tools in Operations (11:30 – 01:00)
• IoT, MES, AI-driven optimization, and dashboards
Module 16: Workshop – S&OP Planning Exercise (02:00 – 03:30)
• Creating a synchronized operations plan
Day 5: Performance Measurement and Operational Excellence
Module 17: Operations KPIs and Scorecards (07:30 – 09:30)
• OTIF, OEE, cycle time, and balanced scorecards
Module 18: Benchmarking and Performance Improvement (09:45 – 11:15)
• GAP analysis, benchmarking tools, and global standards
Module 19: Change Management and Sustaining Results (11:30 – 01:00)
• Stakeholder alignment, communication, and implementation planning
Module 20: Final Workshop – Operations Excellence Roadmap (02:00 – 03:30)
• Group presentation of improvement initiatives and lessons learned
Certification
Participants will receive a Certificate of Completion in Operations Management, certifying their ability to manage, optimize, and innovate core operational functions in alignment with organizational goals.