BUILDING CORE TEAM COMPETENCIES
“Strengthening Collaboration, Trust, and Accountability for High-Impact Team Performance”
[mawa_download_flyer course_id=%_ID%]
Course Schedule
| Date | Venue | Fees (Face-to-Face) |
|---|---|---|
| 23 – 24 Jan 2025 | Kuala Lumpur, Malaysia | USD 1995 per delegate |
| 13 – 14 May 2025 | Dubai, UAE | USD 1995 per delegate |
| 25 – 26 Sep 2025 | Dubai, UAE | USD 1995 per delegate |
Course Introduction
Great teams don’t happen by accident—they are built through shared values, intentional communication, and clearly defined roles. Whether you’re leading a new team or improving performance in an existing one, the foundation of high-performing teams lies in a deep understanding of trust, accountability, and collaboration.
This two-day course helps leaders and team members build essential team competencies that lead to better execution, stronger relationships, and lasting impact. Participants will explore practical frameworks and real-life challenges that teams face and gain skills to create a team culture that drives success.
Course Objectives
By the end of this course, participants will be able to:
- Understand and develop the key competencies that define high-performing teams.
- Strengthen trust, accountability, and commitment across team members.
- Facilitate productive conflict and communication within teams.
- Align goals, roles, and expectations for efficient teamwork.
- Apply practical tools for diagnosing and improving team dynamics.
- Foster a culture of feedback, support, and shared success.
Key Benefits of Attending
- Gain tools and strategies for building cohesive, results-driven teams.
- Learn to identify and address dysfunctions that weaken collaboration.
- Improve communication, conflict resolution, and mutual accountability.
- Strengthen team decision-making and problem-solving effectiveness.
- Create a clear path toward sustained team growth and success.
Intended Audience
This program is designed for:
- Team leaders, project leads, and supervisors
- Functional managers and coordinators
- Cross-functional and virtual team members
- Professionals seeking to enhance team effectiveness
- HR professionals involved in team development
Individual Benefits
Key competencies that will be developed include:
- Team alignment and role clarity
- Trust building and conflict navigation
- Communication and feedback skills
- Accountability and performance coaching
- Emotional intelligence and collaboration
Organization Benefits
Upon completing the training course, participants will demonstrate:
- Improved team engagement and performance outcomes
- Fewer conflicts and stronger internal collaboration
- Greater team ownership of goals and results
- A stronger, unified team culture
- Enhanced leadership capacity across departments
Instructional Methdology
The course follows a blended learning approach combining theory with practice:
- Group Workshops – Real-time team simulations and diagnostics
- Case Studies – Common team challenges and success models
- Frameworks – Based on Lencioni’s Five Dysfunctions and team health tools
- Tools – Team charters, role clarity grids, and feedback templates
- Role-Plays – Conflict handling, coaching conversations, and alignment sessions
- Reflection – Team maturity mapping and personal action plans
Course Outline
Training Hours: 7:30 AM – 3:30 PM
Daily Format: 3–4 Modules | Coffee breaks: 09:30 & 11:15 | Lunch Buffet: 01:00 – 02:00
Day 1: Foundations of Team Performance
Module 1: Understanding High-Performing Teams (07:30 – 09:30)
- Defining characteristics of great teams
- Stages of team development (Tuckman model)
- Lencioni’s Five Dysfunctions of a Team
Module 2: Building Trust and Psychological Safety (09:45 – 11:15)
- Creating a culture of openness and honesty
- Trust-building behaviors and trust breakers
- Vulnerability-based leadership
Module 3: Clarifying Roles, Goals, and Expectations (11:30 – 01:00)
- Team charters and shared visioning
- Avoiding ambiguity in goals and roles
- Aligning on mutual expectations
Module 4: Workshop – Team Diagnostic & Alignment Plan (02:00 – 03:30)
- Team assessment using diagnostic tools
- Drafting a plan for better alignment
Day 2: Communication, Conflict, and Accountability
Module 5: Communication Styles and Team Dialogue (07:30 – 09:30)
- Recognizing and adapting to communication styles
- Structured dialogue tools (SBIN, DESC)
- Listening to understand, not to reply
Module 6: Navigating Conflict and Difficult Conversations (09:45 – 11:15)
- Reframing conflict as constructive
- Addressing avoidance or passive-aggressive behavior
- Mediating intra-team tension
Module 7: Accountability and Performance Culture (11:30 – 01:00)
- Creating peer-to-peer accountability systems
- Feedback that inspires change
- Linking accountability to team values
Module 8: Final Simulation and Team Charter Wrap-Up (02:00 – 03:30)
- Simulation: Resolve a team breakdown
- Finalization of team charter and individual action plans
Certification
Participants who complete the program will receive a Certificate of Completion in Building Core Team Competencies, recognizing their ability to lead, strengthen, and contribute to high-functioning and results-driven teams.