Total Quality Management – Tool Box For Continual Improvement

Category: Aci Code Requirements And Specifications For Concrete Design, Construction And Repair Training

Course Description

Who Should Attend

Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance.


  • Describe the importance of quality models.
  • Identify various quality concepts.
  • Compare various TQM philosophies.
  • Apply TQM improvement tools to enhance customer satisfaction and improve processes within their organization.
  • Discuss widely-used improvement methodologies.

Course Outline

  • Definition of Quality and Quality Models
  • History of Quality
  • What is TQM?
  • The Relationship Between ISO 9000 and TQM
  • Benefits of Implementing a Quality Model
  • The Cost ofPoor Quality
  • The Gurus Comparsion (Deming, Crosby, Juran, Etc.)
  • National Quality Award:
    • The Malcolm Baldrige National Quality Award
    • EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award
  • Selecting the Right Model for Your Organization
  • The Quality Maturity Ladder
  • Customer-Driven Quality
  • Plan-Do-Check-Act Model (PDCA)
  • Eight Step Problem-Solving Methodology
  • Process Thinking
  • Eliminating the Non-Value Added
  • Management by Facts and Data
  • Continual Improvement and Kaizen
  • Enhanced Employee Participation and Decision-Making through Idea Generating Systems
  • Employee Reward and Recognition
  • What Is a Quality Tool?
  • The Seven Quality Control Tools.
  • Cause-and-Effect Diagram, Check Sheet, Control Charts, Histogram, Pareto Chart, Scatter Diagram, Stratification
  • Brainstorming
  • Tree Diagrams: How-How and Why-Why Diagrams
  • Force Field Analysis
  • Affinity Diagrams
  • Process Mapping: “The Turtle”
  • Poka Yoke
  • Lean Thinking
  • Visual Management and5S Program
  • Six Sigma
  • What is Benchmarking? Why Benchmark?
  • Levels of Benchmarking
  • The Eight Steps to Achieve Improvement
  • Critical Success Factors and Common Failure Factors in TQM