Cultural Awareness For Today’S Professional

Category: Aci Code Requirements And Specifications For Concrete Design, Construction And Repair Training

Course Description

Course Objectives

  • An overview of definition, terms and history of diversity to build cultural sensitivity
  • Identify the dos and don’ts, traditions and values of different cultures
  • Explore different working styles and attitudes toward time and deadlines
  • Understand the importance of body language in interpersonal communications
  • Master active listening and effective questioning to receive diverse messages
  • Explore stereotypes and biases, how they develop and the reasons for your perspective
  • Obtain strategies to remove barriers and bridge differences to encourage diversity
  • Learn how to respond to complaints, take appropriate action and prevent repetition

Who Should Attend

  • Employees working in teams from different backgrounds
  • Teams growing business beyond national borders
  • Professionals involved in multi-national projects

Benefit of Attending

  • By the end of this course you will be able to:
  • Improve your understanding of cultural diversity in the business environment, and in general.
  • Gain an appreciation for the values, norms, beliefs, gestures and body language of different cultures
  • Break-free from common cultural stereotypes to establish unbiased business and personal relationships
  • Gain a competitive and perceptive edge in new markets and unexplored territories
  • Build cross-cultural teams free of cultural insensitivity.

Course Outline

  • Defining Culture
  • How it is formed
  • Socialisation and enculturation process
  • Cultural identity
  • Hofstede’s Cultural Dimensions
  • Understanding workplace values around the world
  • Checking cultural lenses
  • Global consciousness
  • Intercultural communication
  • Managing cross cultural conflict
  • Multi-cultural teaming.