Credit Control & Debt Collection

Category: Credit Control & Debt Collection

Course Description

This training program covers the principles and practices of credit control and debt management. This program is ideally suited to those working within a credit control function of a large organization or those managing the finances of small businesses. The program covers credit control methods and techniques which will ensure a more effective approach to ensuring customers meet their commitments and pay on time. At the end of the training program, you will be able to operate a complete collections program with increased confidence using best practice techniques. Hence, this training program is designed specifically to help improve your collection rates.


  • Understand debtors and communicate with them effectively
  • Understand the meaning and reasons for Credit Management
  • Improve their telephone and writing skills
  • Appreciate the key legal issues
  • Track down ‘gone a ways’
  • Improve their collection rates

Who Should Attend

  • Credit Controllers, Accounts and Financial Control personnel, Business Owners and Managers who have responsibility for finance

Course Outline

Credit Control

  • Cutting down on credit. Bad debts. Sales discounts
  • Is my customer credit worthy? Credit checks
  • Credit control routines
  • Debt recovery through the courts
  • Statutory demands, Insolvency and Bankruptcy
  • Statutory demands
  • Insolvency
  • Winding up petitions
  • Voluntary arrangements
  • Tax relief for Bad debts

Debt Management Agencies