Competency-Based Interviewing Skills – ILM Endorsed

Category: Competency-Based Interviewing Skills – ILM Endorsed


  • Understand your vital role in objectively selecting the right candidate for the job
  • Familiarity with the PRICE structure; a logical approach to selection interviewing
  • Master use of the Question Plan, using competency-based questioning techniques
  • Learn how to prepare effectively for selection interviews
  • Explore ways to build and maintain appropriate rapport with candidates
  • Understand how to conduct selection interviews effectively and professionally
  • Identify ways to manage the expectations of candidates when closing interviews
  • Learn how to evaluate the interview to help select the best possible candidate.

Who Should Attend

  • HR & Recruitment Managers
  • Direct Managers & Supervisors
  • Team Leaders

Benefit of Attending

By the end of this course you will be able to:

  • Improve the quality of your selection interviews with competency-based questioning and assessment techniques
  • Develop your listening and questioning skills, and enhance your notes-taking skills.
  • Get the confidence to conduct professional interviews smoothly
  • Learn how to classify and evaluate evidence
  • Ability to accurately predict successful job performance
  • Create the right environment for candidates and manage expectations during interviews
  • Enhance your company’s reputation in the employment market.

Course Outline

  • The importance of hiring the right people
  • The cost of hiring errors
  • Why behavioural interviewing?
  • Conduct a job analysis
  • Recognise critical incidents
  • Identify competencies and performance dimensions
  • Develop job descriptions
  • Prepare neutral job applications
  • Forming the Interview Questions
  • Writing the questions
  • Developing the response you are looking for
  • Developing rating scales
  • Making ratings reliable and consistent
  • Develop rapport
  • Structure the interview process
  • Gather predictive information
  • Sell your organisation
  • Gain a commitment
  • Conclude the interview
  • Create a comfortable atmosphere
  • Ask open questions and probe answers
  • Use active listening skills
  • Pause, clarify, summarise
  • Record applicant responses
  • Rating errors and how to avoid them
  • Valuing and scoring candidate responses