Best Practices Property Management Training

Category: Best Practices Property Management Training

Course Description

Enterprise Risk Management known as (ERM) has evolved considerably since the seventies. From simply ‘buying’ insurance, it has now grown in importance to become a prime function in many organizations as part of a bigger system known as Governance, Risk and Compliance (GRC) which starts with corporate governance and ends with compliance. ERM is the function of studying the risks that may hinder a corporation’s ability to achieve its goals and then deciding how to overcome those risks. Studies regarding risk management were done by different organizations, including ISO which issued ISO 31000 on risk management. However, the most accepted ERM system is the one designed by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). This system, which is the one covered in this course, teaches the steps needed to control risk. It starts with the evaluation of the internal environment and the setting of objectives which are, mainly, a result of the tone at the top of the organization, the directives from corporate governance as well as the vision, mission and corporate strategies. Then, the course goes through the steps management needs to consider in order to identify and assess risk and decide on proper risk responses and controls. The course ends with how to monitor, communicate and report risk. In addition, the course looks at risk in different organizational areas such as strategy, reporting, compliance, operations, financial and physical risk as well as risk in different industries.

Course Objective

Improve your existing property management skills and enable yourself to more effectively. Control costs whilst maximizing returns.

Who Should Attend

  • Property Managers
  • Property Administrators
  • Residential Managers
  • Real Estate Managers
  • Real Estate Consultants
  • Real Estate Brokers
  • Real Estate Management Executives
  • Shopping Center Managers
  • Leasing Managers
  • Building Managers
  • Site Managers
  • Housing Managers
  • Landlords
  • Facilities Managers
  • Building Maintenance Managers
  • Plant Managers
  • Project Managers
  • Contract Managers for Commercial, Residential, Industrial and Governmental Assets

Course Outline

  • Introduction to property management
  • Defining the role of the property manager
  • Duties, responsibilities, scope of management
  • Policy creation and procedure education
  • Technology and administrative controls
  • Principles of maintenance
  • Planning and monitoring
  • Working with contractors and consultants
  • Purchase and inventorying supplies
  • Risk management
  • Property inspection
  • Work order, maintenance requests and logs, task lists
  • Do’s and don’ts of maintenance
  • Typical maintenance problems & solutions
  • Applying OSH management in your property
  • Safe management practices
  • Hazard identification
  • Controlling risks
  • Developing the leasing strategy
  • Leasing initiatives
  • Lease management processes, from marketing to documentation
  • Understanding market forces
  • Lease management strategies
  • Managing the fundamental terms of the lease
  • Developing a corporate real estate planning framework that meets your organisations needs
  • Managing various corporate real estate components
  • What should you use in real estate services vs in-house provision
  • Managing the balance between property management and facility management
  • Establishing asset management objectives
  • Property life cycle planning
  • Implementing asset management functional activities and key asset management elements
  • Calculating the cost of facilities over the property lifecycle
  • Assessing facility performance requirements over the property/asset life cycle
  • Overview of risk management as applicable to property management
  • How to develop and implement a risk management framework
  • Asset and infrastructure protection
  • Development of Service Level Agreements
  • Developing a strategic performance model
  • Customer satisfaction
  • Gaining stakeholder ownership and commitment
  • Measuring the success of contract delivery
  • Risk and reward management strategies
  • Communication strategies and relationship planning
  • What to incorporate in tenant and directors  meetings
  • Expectations of tenants