• Bookings for courses can be made through the following 3 steps:
    • Via our website / online bookings
      • For online bookings, you may click the “Register” button on the bottom of the course page, fill in the form and click “Submit”.
    • Via call
      • You may call us at +60 111 637 3203 and one of our Training Solutions Specialist shall help you with your bookings.
    • Via our website / online bookings
      • You may send us an email with the following information at
        • Delegate’s Name
        • Job Title
  • Upon receipt of booking in order, enrollment on the respective training course will be confirmed by Registration Team with all necessary documentation

Invoicing and Payment

  • Our fee includes the following according to the course format:
    • In-Person Training Course
      • Fee includes: Course presentation, relevant materials, physical & digital documentation, lunch, and refreshments served during entire training. *Accommodation charges are not included in the course fees
    • Online Training Course
      • Fee includes: Course presentation, digital relevant materials & documentation.
  • Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted
  • Invoices will be sent via email/courier to the ID/name and address provided
  • We prefer to have the fees payment in our account before the start of training course. However, if your company has a different payment policy, the same should inform us in advance
  • The currency of fees is in US Dollars (USD). Payments can be made in USD or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the Invoice
  • For In-Class (Dubai Training Courses), Payment by cash, in USD or AED, may be done only for last minute bookings

Cancellation of Courses

  • It may be necessary for PetroKnowledge to amend or cancel any course, course times, instructors, dates or published fees due to unforeseen circumstances and we reserve the right for such changes
  • Any amendments will be advised before the course start date and any bookings already paid in full will not be subject to increased fees

Cancellation by Client

  • Once you have completed your booking, received your confirmation of enrollment and a dated payment Invoice, you are deemed to have a contract with PetroKnowledge. You reserve the right to cancel this contract given the below terms
  • All cancellations must be received in writing at and at least 21 days prior to the training
  • After the cancellation period has expired, consideration may be given, on a case to case basis, if a registered delegate nominates a substitute on the same course, shifts to next session of the course or moves to a new course
  • For a cancellation request made on or before the statutory 21 day cancellation period, a credit note will be issued which can be used against future course fees
  • A 25% administration fee (of the total course fee at the time of booking) will be charged for any cancellations made outside of the statutory cancellation period

Attendance Certificate

  • The daily course schedule should be accurately followed to ensure undeterred implementation of our training
  • All delegates, who participated in their course throughout, will receive the following:
    • Certificate of Completion for In-Person trainings which will be awarded on the last training day after the course
    • E-Certificate for online trainings which will be sent via email after the training.
  • Please report any foreseeable absences to a PetroKnowledge representative or to your sponsors directly