The New Star Management Supervisor – Ilm Endorsed

Category: Aci Code Requirements And Specifications For Concrete Design, Construction And Repair Training

Course Description

Course Objectives

  • An overview of the role of a supervisor as a leader
  • Learn the fundamentals of planning and organising
  • Obtain tools to manage your time, including delegation to get more work done
  • Master team building techniques to maintain great motivation in your team
  • Understand the importance and use of performance management and improvement
  • Master techniques to resolve conflict and manage change
  • Understand how great communication and relationship management gets results
  • Develop coaching and counselling skills to bring out the best in your team.

Who Should Attend

  • New Supervisors
  • Future Managers

Benefit of Attending

By the end of this course you will be able to:

  • Gain confidence and assurance that you can handle your supervisory position; develop your communication skills in listening, asking questions and giving feedback to employees; develop a technique for making sure you give employees instructions that are clear and understood. Also, identify some techniques to deal with employee challenges such as squabbles, complaints, and laziness
  • Understand that management is nothing more than motivating other people
  • Apply goal setting in every single area of your life, including financial, physical, personal development, relationships or spiritual growth
  • Enable employees to have a say in what tasks they perform and how they perform them – Job satisfaction and performance will increase exponentially.

Course Outline

  • Introduction and course overview
  • Identify personal learning objectives
  • Adjusting to your new role
  • Key strategies for new supervisors
  • Easing the transition from employee to supervisor
  • Solving common problems
  • A supervisor’s responsibilities
  • Responsibilities to yourself
  • Responsibilities to your employer
  • Responsibilities to your employees
  • Making plans
  • Using the urgent-important matrix to plan and prioritise
  • Planning framework
  • Setting SMART Goals
  • Leadership models including the Direction-Support model
  • Paul Hersey’s The Situational Leadership Model
  • How to deal with problem employees
  • Excessive complaining
  • Laziness
  • Hostility
  • Over-dependence
  • Teamwork by through Synergy: the whole is more than the sum of the parts
  • Trust
  • Why is Trust important in a team environment?
  • How to build trust
  • Team Development
  • Tuckman and Jensen’s four stages of team development
  • How leaders help teams at each stage
  • Communication
  • Define communication
  • Barriers to communication
  • Active listening
  • Asking questions
  • Three-step Communication Process model to use with agitated employees (excited, frustrated or angry)
  • Three approaches to Motivation
  • The carrot and the whip
  • The plant
  • Orientation
  • Understand your company’s orientation
  • Develop ideas for improvement in your workplace
  • Guidelines for effective Training (as trainer or trainee)
  • Tools for Providing Feedback
  • Delegation
  • Degrees of delegation
  • Common pitfalls
  • Dealing with Conflict
  • Six-step model to resolve conflict
  • Model to resolve problems
  • Role play practice
  • Discipline
  • Different kinds of discipline
  • What to do if you have to fire an employee
  • Develop your action plan.