Retail Security And Loss Prevention

Category: Retail Security And Loss Prevention

Course Description

This is valuable and comprehensive course, providing cutting-edge asset protection processes. Based on several years of systematic research and field experience. It describes the most common retail crime and loss problems along with a step-by-step process for diagnosing and treating these problems.

Benefit of Attending

  • Identify the most prevalent and costly loss areas
  • Implement cost-effective programs to reduce loss
  • Design and execute asset protection programs to reduce errors and crime events, leading to safer and more successful operations
  • Identify loss threats, indicates how to best determine and prioritize those threats, and recommends proven programs and technologies that reduce theft vulnerability
  • Analyze the data collected through conducting a comprehensive survey to determine the risks and trends
  • Define, design, implement and maintain an effective loss control program

Course Outline

  • Employee deviance

    • Employee error and waste
    • Merchandise theft
    • Under-ringing
    • Removal of trash
    • Controlling merchandise theft
    • Cash theft
    • Proprietary information
    • Investigating employee theft

     Managing Employee Honesty

    • Pre-employment screening
    • Access/procedural controls and audits
    • Store/company atmosphere

    Vendor Theft and Error

    • Risks

    Controlling Cargo Theft and Supply Chain Loss

    • Shipping
    • Staging
    • Loading
    • Transporting
    • Receiving

    Shoplifting

    • Professional or convert to cash shoplifters
    • Self-use, amateur, or opportunist shoplifters
    • Planning for prevention
    • People
    • Programs and procedures
    • Loss control policies
    • Loss control procedures
    • Identify and prioritize loss risks
    • Handling the shoplifter

    Point-of-Sale Risks

    • Bad checks
    • Credit card fraud
    • Counterfeit currency
    • Currency switch
    • Container switch
    • Price switch
    • Refund fraud
    • Quick-change schemes

    Miscellaneous Risks

    • Robbery
    • Burglary
    • Bomb threats
    • Coupon fraud
    • Crime and data loss
    • Natural and civil disasters
    • Civil liability and litigation
  • Security Surveys

    • Why theft, why me?
    • Using theory to take action
    • CPTED
    • War of maneuver versus a war of attrition
    • Multi-level marketing
    • Delivery in the zones
    • Discussion
    • Historical data
    • Assets to be protected
    • Flow charting

    Data Analysis

    • Possible and probable financial loss
    • Assigning financial impact rates
    • Probability of incident occurrence and causal probing
    • Examining data
    • Assigning loss incident probability rate
    • Prioritizing risks

Loss Prevention Program Design

  • Basic program focus
  • Risk control countermeasures
  • Protection program designs
  • The protection plan
  • Questions

People

  • In-house employees
  • Outside personnel
  • Loss control consultants

Programs

  • Loss control policies
  • Loss control procedures
  • Protection programs
  • Policy and procedure manuals
  • Training employees
  • Follow-up

Asset Protection Systems

  • Access control systems
  • Lighting
  • Alarms
  • Other LP systems

Selecting Protection Equipment and Services

  • Specifications
  • Bids
  • Testing
  • Negotiating the contract

Sample Protection Program

  • Where to begin
  • How to prepare a loss control plan

Implementing the Program

  • Justification of the control program: making the business case
  • Teamwork

Auditing and Follow-Up

  • Inspections
  • Effectiveness analysis
  • Data collection
  • Inspection/audit reports

Inventories

  • Retail method of inventory
  • The inventory process
  • Inventory tips

The Future

  • Industry trends