Mastering The Art Of Effective Communication – Ilm Endorsed

Category: Aci Code Requirements And Specifications For Concrete Design, Construction And Repair Training

Course Description

Course Objectives

  • To understand the significance of EI in communication and how it can highly affect your relationships
  • Build and leverage your communication skills with Social Intelligence
  • Understand the different personality types and learn how to deal with each
  • Get results working with different and challenging personalities
  • Acquire flexibility to gain collaboration with your team
  • Apply proven skills to communicate effectively and develop your network
  • Enhance listening skills to avoid misunderstanding
  • Eliminate communication roadblocks
  • Deliver constructive feedback to ensure successful outcomes and results
  • Communicate with assertiveness
  • Exercise Empathy and understand the perspective of others.

Who Should Attend

  • Managers & Supervisors
  • Team Leaders & Team Members
  • Professionals seeking personal development

Benefit of Attending

By the end of this course you will be able to:

  • Evaluate your strengths and weaknesses in communication, and enhance your current level of emotional intelligence
  • Understand and manage your emotions; how they affect others and how their emotions affect you
  • Overcome personal beliefs that might be holding you back
  • Stay flexible in the wake of change and work with different personalities and communication styles with ease
  • Improve personal and professional relationships through interpersonal mastery
  • Reduce stress and increase productivity through constructive use of emotions
  • Empathise and respect different cultures, and overcome any communication barriers
  • Decode body language cues and read between the lines.

Course Outline

  • Why EI matters more than IQ in communication
  • Inter and intra Personal Communication
  • What smart professionals know
  • Apply multiple intelligence while communicating
  • Self-awareness and the importance of internal communication
  • Evaluate your personal style and development areas
  • Flexibility – the key to successful communication
  • Understanding different personality types
  • Practice communication with different types
  • Written Communication
  • Phone Communication
  • Face to face Communication
  • Are we “difficult” or “different”?
  • How different types get hijacked
  • Respect and the different perspectives
  • Empathy and managing communication barriers
  • Establishing rapport by matching and mirroring
  • Tools for active listening
  • Communicating through silence
  • The communication model
  • Verbal communication
  • Non-Verbal communication
  • Impact of body language
  • Navigating through cultural boundaries
  • Working constructively with emotions (the 4 social fears)
  • Assertiveness and Aggressiveness in the workplace
  • Aligning your body language to your message
  • The dynamics of constructive feedback.