High Impact Telesales Skills

Category: Aci Code Requirements And Specifications For Concrete Design, Construction And Repair Training

Course Description

This training program focuses on the key areas that supervisors are in the organization to do, which is to “achieve results through people,” thereby creating a platform for all supervisors to speak the common language when managing people at the workplace. The program will walk supervisors through the key and relevant components of managing people effectively.

This program will enable participants to understand and rationalize the importance of having proper supervision at work place. The participants will learn to apply the supervisory model in their workplace setting. In this training program, participants will also develop number of easy-to-learn skills to help them supervise their subordinates effectively.

The program will equip you with proven supervisory techniques that you can put into action immediately. You will learn to leverage both your hard skills and your people skills to meet your new challenges with increased confidence, respect and power.

Course Objectives

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  • Get past the gatekeeper with strategy and confidence.
  • Understand the elements of successful telephone communication and improve skills in this area.
  • Learn how to lead into cross-selling and upselling Improve questioning and listening skills. Identify customer’s real needs and match with appropriate benefits.
  • Sharpen their closing skills in order to clinch the sale.
  • Handle objections effectively and treat them as new opportunities.
  • Build better relationships with difficult prospects using empathy.
  • Recognize each prospect’s unique telephone personality and tailor offering accordingly seek buying signals and act accordingly.
  • Experience a substantial increase in New Sales.
  • Increase the 3 P’s namely: Productivity, Performance and Profits

Course Outline

  • Role of the Supervisor
  • Leadership
  • Motivation
  • Interpersonal Communication
  • Building rapport
  • Listening
  • Questioning
  • Building the team
  • Developing capabilities
  • Development Planning