Effective Business Communication Skills

Category: Aci Code Requirements And Specifications For Concrete Design, Construction And Repair Training

Course Description

This training program is designed to teach what business communication is and the way people communicate with one another in a business setting is very different as compare to how they communicate on an interpersonal level. Different forms of etiquette apply and expectations on format and content can be complex and confusing. Business communication program teaches participants the differences by identifying the unique characteristics of business communication.

This business communication program is valuable because it teaches the different areas in which specific tactics must be applied. Different professional settings require different types of communication. For example, as a manager, composing an effective memo for your employees may be the best way to inform people about an upcoming product launch, whereas a project proposal is the most appropriate format for an employee to display the manner in which a product should be launched to a manager.

Course Objectives

  • Learn to communicate effectively
  • Develop confidence and fluency
  • Analyse your audience and tailor the content to their specific needs
  • Design and structure a document by analysing the readership and selecting the right information
  • Improve writing and speaking skills for better business correspondence and presentations

Who Should Attend

  • Front Desk Officers, Receptionist, Customer Care Officers, Marketing Executives, Business Development Executives,
  • Accounts Executives,
  • Credit Control Officer, Student Affairs Officer, Quality Control Officer, Auditors, Counsellors, Travel Agents.

Course Outline

  • What is Business Communication
  • Business Communication Skills
  • Verbal Business Communication
  • Non-Verbal Business Communication
  • Communication Barriers
  • Business Communication & Customer Service
  • Internal and External Business Communication
  • Quality and Business Communication