Asq Certified Manager Of Quality – Organizational Excellence Refresher

Category: Aci Code Requirements And Specifications For Concrete Design, Construction And Repair Training

Course Description

Who Should Attend

Individuals who desire to reinforce their skills, knowledge, and capacity to understand the Certified Manager of Quality/ Organizational Excellence Body of Knowledge in preparation for taking the ASQ Certified Manager of Quality/Organizational Excellence Examination.


  • Review the Body of Knowledge in preparation for the ASQ Certified Manager of Quality/Organizational Excellence examination.
  • Apply the components of the Body of Knowledge (BOK) to further focus their preparation efforts.
  • Explain, through discussions, the main concepts in each of the BOK elements.
  • Refine their thinking approach in preparation for the ‘constructed response’ section of the examination.
  • Practice sample tests.
  • This course is designed and developed by ASQ’s Quality Management  Division. The course is presented in a way that reinforces current knowledge, re-introduces applications that may not be used every day, explains the rationale for use,
  • and highlights sample questions, both multiple choice and constructed response.

NOTE 1: This course has pre-course reading assignments along with a practice test. Evening homework is also assigned during the course.
NOTE 2: The Certified Manager of Quality/Organizational Excellence book (By R. Westcott) will be used as the main handbook for  training and will be provided to participants on the first day.

Course Outline

  • Body of Knowledge, Preparation Tips, Suggestions for More Effective Test-Taking
  • Leadership Styles
  • Teams and Team Building Techniques
  • Change Management
  • Strategic Planning Models
  • Business Environment Analysis
  • Strategic Plan Deployment
  • Organizational Performance Measurement
  • Principles of Management
  • Management Theories, Styles and Tools
  • Human Resources Management
  • Financial Management
  • Risk Management
  • Communication Skills and Abilities
  • Project Management
  • Project Documentation
  • Quality System
  • ISO and Other Third-Party Standards
  • Other Quality Methodologies
  • Quality Philosophies
  • The Seven Classic Quality Tools
  • Mapping the Process
  • Analyzing the Process
  • Innovation and Creativity Tools
  • Lean Tools
  • Theory of Constraints (TOC)
  • Basic Statistical Use
  • Statistical Analysis
  • Process Capability
  • Qualitative Assessment
  • Customer Identification and Segmentation
  • Internal and External Customers
  • Customer Needs – Voice of the Customer
  • Customer Satisfaction and Loyalty
  • Basic Customer Service Principles
  • Supplier Selection and Communications
  • Supplier Performance and Improvement
  • Supplier Certification, Partnership and Alliances
  • Training Needs Analysis and Plans
  • Training Material Design and Delivery
  • Training Effectiveness and Evaluation