Administration And Office Management Professional

Category: Aci Code Requirements And Specifications For Concrete Design, Construction And Repair Training

Course Description

Objectives

By the end of the program, participants will be able to:

  • Define and understand the role of the office manager / administrator.
  • Acquire time management skills required for better office productivity.
  • Handle telephone calls properly and professionally.
  • List the main causes of stress and the techniques needed to control them.
  • Learn communication strategies needed for carrying out responsibilities in an effective manner.
  • Develop a service attitude and mindset aimed at the internal and external customer.

Course Outline

  • Perception Versus Reality
  • Competencies Required for Success
  • Improving Credibility and Gaining Recognition
  • Speaking and Listening
  • Being Assertive
  • Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients
  • Style
  • Layout
  • Clear Writing
  • Proof Reading
  • Symptoms
  • Causes
  • Solutions
  • Understanding the Needs of Internal and External Customers
  • Having the Right Attitude
  • Providing Excellent Service
  • Handling Complaints
  • Preparing the Agenda
  • Taking Minutes
  • Identifying and Eliminating Time Wasters
  • Setting Goals and Priorities
  • Planning and Managing Time for Self and Others
  • Professional Telephone Behavior
  • Rules for Good Listening
  • Making Appointments