Administration And Office Management Professional

Category: Aci Code Requirements And Specifications For Concrete Design, Construction And Repair Training

Course Description


By the end of the program, participants will be able to:

  • Define and understand the role of the office manager / administrator.
  • Acquire time management skills required for better office productivity.
  • Handle telephone calls properly and professionally.
  • List the main causes of stress and the techniques needed to control them.
  • Learn communication strategies needed for carrying out responsibilities in an effective manner.
  • Develop a service attitude and mindset aimed at the internal and external customer.

Course Objective

The objective of this seminar is to train people who are interested in using American Concrete Institute Standard ACI to be familiar with using this standard. The concept and basics of codes and standard will be introduced concerning the probability of failure specifically in ACI. The recent ACI code will be presented for design and construction for concrete structure.

Course Outline

  • Perception Versus Reality
  • Competencies Required for Success
  • Improving Credibility and Gaining Recognition
  • Speaking and Listening
  • Being Assertive
  • Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients
  • Style
  • Layout
  • Clear Writing
  • Proof Reading
  • Symptoms
  • Causes
  • Solutions
  • Understanding the Needs of Internal and External Customers
  • Having the Right Attitude
  • Providing Excellent Service
  • Handling Complaints
  • Preparing the Agenda
  • Taking Minutes
  • Identifying and Eliminating Time Wasters
  • Setting Goals and Priorities
  • Planning and Managing Time for Self and Others
  • Professional Telephone Behavior
  • Rules for Good Listening
  • Making Appointments